Information Technology Operations Specialist- Production Support (3rd Shift)

Technology Operations Specialist ensures stability, efficiency, and continuous improvement across the Production environment. You’ll troubleshoot multi‑platform issues, drive proactive monitoring, support incident/problem/change processes, and partner with technical teams to improve operational readiness and reliability. Full time Direct Hire Remote either in the Chicago or Dallas Area 3rd Shift 10:30 PM to 7 AM Tuesday through Saturday Responsibilities • Monitor production systems, analyze alerts, and identify root causes and improvement opportunities. • Lead or support incident response (SWAT) for high‑priority issues. • Diagnose complex problems across Mainframe, Linux/Unix, Windows, Cloud, Network, and Storage. • Support scheduling jobs, MQ, transmissions (SFTP/NDM), backups/restores, and mainframe commands (including IPLs). • Maintain logs, documentation, and runbooks; document incidents in ServiceNow/Remedy. • Collaborate with cross‑functional teams to tune applications and promote best ITIL practices. • Support production installs, DR testing, and industry testing. • Drive automation and operational standardization. • Provide 24×7 support coverage as needed. Qualifications • 5+ years in Technology Operations or similar role. • Strong troubleshooting, communication, and analytical skills. • Experience working with technical teams, vendors, and business partners. • Knowledge of ITIL processes (Incident, Problem, Change). Technical Skills • Multi‑platform expertise: Mainframe (OS390/JCL), Linux/Unix, Windows, Storage. • Scheduling tools (UC4/Control‑M). • AWS and cloud tooling. • Network fundamentals, MQ operations, Splunk. • Understanding of enterprise environments and monitoring systems. • Financial/clearing industry experience preferred. Education & Certifications • Bachelor’s degree in Computer Information Systems or related field. • Preferred: ITIL certification, AWS Cloud Practitioner. Salary range: $97k-$117k + bonus Apply tot his job Apply To this Job