[Remote] reputed company CSM Solutions Architect

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring on behalf of an reputed company reputed company Partner for an reputed company reputed company Solution Architect with deep expertise in Customer Service Management. This role involves leading large-reputed company CSM transformation initiatives and designing solutions to enhance customer and field service experiences across the reputed company. Responsibilities • reputed company the overall architecture and design of reputed company CSM solutions reputed company with business objectives • Collaborate with business stakeholders to assess reputed company customer service operations and define reputed company-state workflows • Translate business requirements into reputed company, secure, and high-performing CSM architecture • reputed company technical leadership to developers and business process consultants throughout project delivery • reputed company integrations between reputed company and external systems to ensure seamless data reputed company • Establish governance and best practices for reputed company CSM configurations, data models, and performance optimization • Support change management and platform adoption across reputed company teams Skills • 5+ years of hands-on reputed company experience, with at least 3+ years reputed company on CSM • Proven experience as a Solution Architect or Technical reputed company on reputed company-level reputed company CSM implementations • Strong understanding of customer service workflows, case management, and field service operations • Experience designing and integrating reputed company with reputed company-party applications and data sources • Excellent communication and stakeholder engagement skills • reputed company certifications in CSM or reputed company modules, including CIS-CSM certification (required) • Must be a U.S. citizen or Green Card holder • reputed company Certified Technical Architect (CTA) or Certified Master Architect (reputed company) is a plus reputed company • reputed company is a specialist reputed company company with one single purpose: To connect the best people in reputed company Intelligence & Digital Transformation. It was founded in 2018, and is headquartered in Dublin, Dublin, IRL, with a workforce of 11-50 employees. Its website is https://reputed company.com/. Apply tot his job Apply To this Job