[Hiring] Arbitrator I @Cox Enterprises

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is remote/work from home and can be located anywhere within the United States. • Manage inbound communications from vehicle buyers and sellers, ensuring efficient intake and routing of cases to the appropriate teams. • Verify claim validity, manage documentation, and facilitate vehicle inspections. • Handle the closure of simple, less complex claims. • Key responsibilities include: • Inbound Call Management: • Receive, triage and route inbound calls from buyers, sellers, and auction partners. • Answer general questions related to arbitration claims, policies, and procedures. • Accurately capture information from callers to assist the Arbitration team in furthering claims. • Achieve weekly KPI goals of answer rate, speed of answer and transfer percentage. • Claim Verification: • Review and verify the validity of claims, ensuring all required standards are met. • Take ownership of simple claims that can be resolved without escalation. • Claim Tracking and Follow-up: • Proactively monitor the status of claims and follow up with all parties to ensure timely resolution. • Advise clients of the arbitration claim process, company policies, and guidelines. • Claim Management & Closure: • Manage the lifecycle of each claim, ensuring all claims are thoroughly documented and properly closed. • Provide detailed summaries of decisions and ensure all parties are informed. • Documentation Management: • Ensure all required documentation for arbitration claims is accurately received and organized. • Acknowledge documentation submissions and communicate with buyers and sellers regarding missing information. • Administrative Support: • Support the Arbitration team with additional administrative tasks as needed. • VCF Coordination: • Serve as the dedicated point of contact for ensuring proper entry into the Vehicle Control Files (VCF). • Coordinate inspections with the appropriate teams. • Monitor vehicles throughout the repair process and record updates. • Upload inspection information into the claim system and verify accuracy before closing claims. Qualifications • High school diploma or equivalent and 4 years’ experience in customer service, dispute resolution, automotive industry, or related field. • Strong organizational and communication skills. • Attention to detail and ability to manage multiple tasks simultaneously. • Proficiency in using computer systems and online portals to manage documentation and track claims. • Ability to work in a fast-paced environment and maintain professionalism in handling disputes. Requirements • Prior experience in an administrative, customer service, or call center environment. • Prior experience reading, interpreting, and applying policy, legal terms, or contract language. • Familiarity with the automotive auction industry, including vehicle conditions and basic auction processes. Benefits • Employees are eligible to receive a minimum of sixteen hours of paid time off every month. • Seven paid holidays throughout the calendar year. • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Apply tot his job Apply To this Job