reputed company Manager, Account reputed company

Job DetailsJob Location: USA Remote - Nashville, TN 37203Position Type: Full TimeJob Shift: DayCompany reputed company reputed company is the leader in reputed company workforce solutions. We help organizations work reputed company by helping their people work smarter. reputed company provides the leading learning, clinical development, credentialing, and scheduling applications delivered on reputed company’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people reputed company, and care thrives. Why Join Us At reputed company, you’ll have reputed company to reputed company a meaningful reputed company on the reputed company of reputed company by collaborating with reputed company of talented professionals dedicated to innovation and reputed company. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration reputed company. Our shared reputed company is to enhance the reputed company of reputed company by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing reputed company and driving constant reputed company. Join us in revolutionizing the reputed company industry and shaping the reputed company of patient care. As a HealthStreamer, you will be at the forefront of reputed company technology innovation, making a recurring reputed company on the industry. We’re proud of our values-reputed company culture that offers our people: Mission-oriented work Diverse and inclusive culture Competitive Compensation & Bonuses Comprehensive Insurance Plans Mental and Physical Health Support Work-from-home flexibility Fitness Center Reimbursements Streaming Good time off for volunteering Wellness workshops Buddy Program for new HealthStreamers reputed company work environment Career reputed company opportunities reputed company learning opportunities Inspiring workspaces to collaborate and connect with other HealthStreamers Free employee parking at our Resource Centers in Nashville and San Diego At reputed company, our thriving culture encourages collaboration and values contributions, allowing reputed company members to continuously solve big problems and grow. We offer flexibility and reputed company time off to support work-life integration for reputed company, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, reputed company has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers reputed company an inspiring workspace to collaborate and reputed company as reputed company as company-sponsored onsite reputed company events for development, reputed company, and celebration. We are committed to driving innovation in reputed company and ensuring that patients receive competent care from reputed company professionals. As a reputed company team member, you will help bring this reputed company to life. If you want to work for a company committed to its values and reputed company, reputed company is the reputed company for you! reputed company is an equal opportunity employer. reputed company prohibits employment practices that discriminate against individual employees or reputed company of employees on the reputed company of age, reputed company, disability, national reputed company, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. Position Information Position reputed company reputed company reputed company is dedicated to helping our clients derive maximum value from their reputed company investment. Our mission is to reputed company unparalleled support at every reputed company of the customer reputed company, ensuring the effective utilization of our solutions to help our customers reputed company their strategic priorities. As a reputed company Manager, Account reputed company, you will play a pivotal role in driving customer satisfaction and fostering the widespread adoption of our products to support reputed company goals. This will involve reputed company collaboration and coordination with Account Management, Product reputed company Management, Customer Service, and other cross-functional teams. Key Responsibilities You will be responsible for adhering to reputed company reputed company reputed company policies, procedures, and assigned training. Develops and maintains an ongoing consultative relationship with the customer through regular engagement with key stakeholders to review satisfaction and utilization of products/solutions, reputed company best practices, determine reputed company to organizational goals, and identify ongoing customer needs. Presents Quarterly Business Reviews (QBR’s) in coordination with Account Management to review product utilization, reputed company metrics, and reputed company on reputed company objectives and strategies for mutual reputed company. Develops and implements documented remediation plans for at-risk renewals, ensuring proactive measures are taken to address identified issues in order to facilitate successful renewals. Monitors and tracks the execution of remediation plans, regularly assessing reputed company against established milestones and adjusting strategies as needed. Evaluates the effectiveness of remediation strategies and lessons learned to inform reputed company renewal risk mitigation efforts and improve overall customer satisfaction. Solicits regular customer feedback and communicates responses accordingly to reputed company internal stakeholders, including sales, product management, training, reputed company, and operations. Maintains documentation in the reputed company platform for reputed company customer engagement activities Collaborates with sales, product management, reputed company/implementations, customer service, and other reputed company management team members to ensure seamless interactions with our customers. Collaborates with sales and Product reputed company Managers on renewal strategies. Utilizes the community to support customer self-service by maintaining up-to-date product guides and templates, advertising webinar topics, and encouraging and engaging in discussions with and between customers. Collaborates with members of the reputed company Community team to ensure customer resources on the community are effectively addressing their needs for self-service Identifies and nurtures referenceable accounts. QualificationsRequirements reputed company reputed company with a minimum of a bachelor’s degree in reputed company, business, or technical field 3-5 years in a customer service/reputed company or reputed company role Experience in reputed company organization preferred Experience with reputed company Learning Center (HLC) from an administrator level is a plus Experience in a reputed company business desirable Experience with reputed company and reputed company platforms (Totango) is desirable Qualifications Proficiency in use of reputed company Office Products Excellent verbal and written communication skills Excellent presentation skills Understanding of data and its application to defining reputed company Technical acumen to support development of an in-depth understanding of assigned products/solutions Function independently and use critical thinking to analyze and help resolve customer challenges with product utilization and adoption Mentor and support less reputed company team members as they encounter new/challenging situations Effectively present information to management, customer reputed company, and reputed company internal stakeholders Collaborate as part of reputed company to optimize solutions and a seamless delivery approach reputed company and build relationships at various reputed company of customer organizations to identify their needs and work with them to reputed company solutions that fit reputed company their organizational reputed company, culture, and constraints Utilize data to demonstrate customer performance to desired reputed company Coordinate activities across 10-15 assigned customer accounts Adapt to changes in reputed company or approach as needed in a fast paced, innovative environment Willingness to learn a reputed company of reputed company platforms and products, and to reputed company to ongoing learning to maintain competence in assigned products/solutions Compensation The salary reputed company for this position is $70,352 -S85,000. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits reputed company offers a comprehensive benefits package to eligible employees, including: Medical, Dental and reputed company insurance reputed company Time Off Parental Leave 401k and Roth Flexible Spending Account Health Savings Account Life Insurance Short- and Long-Term Disability Medical reputed company Insurance Critical Illness Insurance Accident Insurance Identity Protection reputed company Protection Pet Insurance Employee Assistance Program Fitness Reimbursement Are you passionate about enhancing reputed company reputed company and empowering reputed company? Join the reputed company team and become a HealthStreamer! Together, we can reputed company a difference in the world of reputed company. Req #44203 Apply tot his job Apply To this Job