Medical Operations Manager

Job Description: • Serve as the primary point of contact for providers and internal teams regarding telehealth regulations, DEA requirements, PDMP, licensure, prescribing standards, and internal Medical Operations policies. • Interpret regulatory and policy requirements and provide clear, practical guidance that supports compliant care delivery without unnecessary escalation. • Identify recurring questions or areas of confusion and proactively recommend SOP updates, training needs, or workflow refinements to reduce operational friction. • Lead initial investigation, triage, and resolution of operational, clinical, or compliance-related issues raised by providers, support teams, or internal stakeholders. • Develop clear issue summaries, root cause assessments, and recommended resolutions prior to escalation to the Director of Medical Operations. • Act as a trusted operational partner to providers by ensuring timely, accurate responses to day-to-day questions impacting workflows, documentation, prescribing, and care delivery. • Support provider satisfaction and retention by reducing delays, confusion, and inconsistent guidance. • Directly supervise and manage the Provider Administrative Support Team, including offshore or overseas administrative assistants, in partnership with HR. • Maintain and continuously improve Medical Operations SOPs, decision trees, and escalation protocols in alignment with current regulations and internal standards. • Participate in a rotating weekend on-call schedule to support operational continuity and timely issue resolution. Requirements: • Demonstrated strength in answering and guiding regulatory and operational questions within a healthcare or telehealth environment. • Strong working knowledge of HIPAA, DEA regulations, state licensure requirements, PDMP, and telehealth compliance frameworks, mental health experience preferred. • Proven ability to investigate issues, synthesize facts, and recommend clear resolutions independently. • Experience supervising and managing support teams, including offshore or overseas staff, with HR partnership. • Ability to balance provider advocacy with firm compliance boundaries. • Highly organized, detail-oriented, and comfortable managing multiple concurrent issues in a fast-paced environment. • Clear, concise communicator, particularly in written guidance, issue summaries, and leadership updates. • Experience developing or maintaining SOPs, workflows, and operational policies. • Familiarity with EHR and CRM platforms and telehealth operational tools. • 5+ years of experience in medical operations, clinical operations, regulatory operations, or telehealth environments. • Bachelor’s degree in Healthcare Administration, Business, or related field, Master’s degree a plus. Benefits: • Coverage and On-Call Support • Competative Salary Apply tot his job Apply To this Job