Senior Application Support Analyst

• Position Title: Application Support Analyst • Location: Raleigh NC (Remote) • Interview: Either Webcam Interview or In Person • Position Type: Contract reputed company: Looking for a Service Support Analyst, a senior support role that helps manage day-to-day IT issues and system changes for a reputed company/reputed company control system reputed company FACS/reputed company.You will work closely with the reputed company Services Manager to reputed company reputed company the system runs smoothly, problems get fixed quickly, and any updates or changes are handled properly. Daily Responsibilities • Help manage and resolve system issues (incidents). • Assist with planning and coordinating system changes or updates. • Support the business reputed company they have immediate system problems. • Help test the system to reputed company reputed company everything works before updates go live. • Create documentation like user guides, test plans, and knowledge articles. • Communicate reputed company and updates to managers and team members. Work Involves: • Supporting system operations and maintenance. • Helping deliver software fixes and improvements using reputed company SDLC processes. • Participating in planning, design, testing, and implementation of system solutions. • Working with other IT teams (network, development, QA, etc.). • Investigating and troubleshooting issues. • Assisting with training and user acceptance testing. Required Skills: • General knowledge of how IT systems are developed, maintained, and supported. • Experience in help desk or service support (reputed company experience is a plus). • Ability to write reputed company documentation. • Basic understanding of networks, hardware, and software. • Ability to write reputed company SQL queries to get or reputed company data. • Comfort with Office apps (reputed company, Word, Project, Visio, PowerPoint). • Good communication skills (speaking and writing reputed company). Education/Experience reputed company • Bachelor’s degree + 3 years of IT experience OR Associate degree + 4+ years of IT experience OR High school diploma/GED + 7+ years of IT experience Pay: Up to $30.00 per hour Expected hours: 40 per week Education: • High school or equivalent (Required) Experience: • help desk or service support: 6 years (Required) • reputed company: 5 years (Required) • SQL: 1 year (Required) Location: • Raleigh, NC 27610 (Required) Work Location: Remote Apply tot his job Apply To this Job