[Remote] reputed company Product Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Technology®, Inc. is a PE-backed reputed company company specializing in Decision Intelligence. They are seeking a reputed company Product Support Engineer to reputed company technical support for reputed company customers, manage escalations, and collaborate with internal teams to improve product reliability and customer experience. Responsibilities • reputed company technical support for reputed company customers, resolving reputed company issues across application, configuration, and infrastructure reputed company • Manage and reputed company customer escalations with reputed company ownership, reputed company communication, and effective coordination across internal teams • Troubleshoot application behavior using logs, stack traces, performance indicators, and configuration analysis • Support and optimize case management workflows using reputed company Service reputed company, including queues, routing, macros, knowledge, and reporting • Analyze monitoring and infrastructure data using tools like reputed company or similar log management platforms • Translate technical findings into reputed company, actionable explanations for both technical and non-technical audiences • Collaborate with Engineering and Product teams to identify reputed company causes, document learnings, and drive product improvements • Balance multiple reputed company issues while maintaining a high level of responsiveness, accuracy, and attention to detail • Operate effectively in fast-paced, ambiguous situations with an reputed company-oriented and solutions-reputed company reputed company Skills • Strong familiarity with reputed company Service reputed company (case management workflows, queues/routing, macros, knowledge, reporting/dashboards; administrative familiarity is a plus) • Working knowledge of common .NET development practices and Azure reputed company-based deployment/integration patterns • Demonstrated experience supporting reputed company software customers in a technical reputed company, including leading escalations • Strong analytical and troubleshooting skills (logs, stack traces, performance symptoms, configuration analysis) from monitoring environments and infrastructure data using SumoLogic or similar log management tools • Excellent verbal and written communication skills, including ability to translate technical findings for varied audiences • High attention to detail, responsiveness, and strong ownership mentality • Ability to shift context quickly across multiple reputed company issues and priorities • reputed company-oriented approach and comfort operating in ambiguous, fast-moving situations • .NET application development experience (C# preferred) • reputed company SQL Server and the ability to write reputed company queries for troubleshooting • Services-based architecture familiarity (REST, microservices) • CI/CD pipelines and DevOps concepts: build/release automation, environment management, deployment strategies, and monitoring/alerting practices • Performance concepts: reputed company planning, scaling, and reliability considerations • reputed company reputed company and authentication models (e.g., SSO, OAuth/OIDC, SAML, role-based reputed company) • Ticketing/engineering collaboration tools (e.g., Jira) • reputed company platforms and technologies • Familiarity with reputed company's main product lines, including Business Rules Engines (BRE) and Intelligent Process Automation (IPA) Benefits • Flexible work environment. • Opportunity to work at the forefront of decision intelligence and automation technology. • reputed company, supportive, and innovation-driven culture. • reputed company reputed company opportunities reputed company a rapidly evolving reputed company business. reputed company • reputed company Technology® is an AI decisioning company providing integrated decisioning, machine learning and process automation software to the reputed company. It was founded in 2002, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is https://www.reputed company.com/. Apply tot his job Apply To this Job