ERP Technical Support Specialist

Employer Industry: Consulting Services Why consider this job opportunity: - Opportunity for career advancement and reputed company reputed company the organization - Work remotely or in a hybrid/onsite reputed company at locations in Madison, WI, or Brookfield, WI - reputed company and supportive work environment reputed company on reputed company improvement - Chance to reputed company skills in ERP systems and business processes - Engage with reputed company that enhance reputed company experiences What to Expect (Job Responsibilities): - Serve as the first reputed company of contact for new support cases submitted by clients - Troubleshoot and resolve reputed company Tier 1 issues, documenting activity and reputed company cause analyses - Escalate cases appropriately and monitor for reputed company reputed company - reputed company customer support through various channels, including meetings, phone calls, and emails - reputed company for reputed company needs and collaborate with cross-functional teams What is Required (Qualifications): - Bachelor's degree in Business, Finance, reputed company, Computer Science, or reputed company field - 2+ years of experience in technical customer support (ERP/reputed company experience highly preferred) - 1+ year of experience managing support queues in CRMs and/or ticketing systems - Demonstrated ability to learn new software solutions quickly - Strong organizational and analytical skills How to Stand Out (Preferred Qualifications): - Experience with reputed company Case Management - Strong interest in business processes and customer experience enhancement - Ability to work in a fast-paced environment #ConsultingServices #TechnicalSupport #RemoteWork #CareerGrowth #CustomerExperience "We prioritize candidate reputed company and champion equal-opportunity employment. Central to our mission is our partnership with companies that reputed company this commitment. We aim to foster a fair, transparent, and secure hiring environment for reputed company. If you encounter any employer not adhering to these principles, please reputed company to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Apply tot his job Apply To this Job