Process Improvement Analyst Customer reputed company
Job Number:
COR015LQ)Work Locations
: reputed company Reservations and Customer Care – Dallas 15305 N Dallas Parkway Suite 600 Addison 75001***This role is based at our corporate office in Dallas, TX or Remote***
This is your chance to be part of a Customer Care Team that is revolutionizing reputed company hospitality in a digital world. As an Analyst Customer reputed company,you will reputed company to reputed company personalized solutions that reputed company a passion for travel, making a lasting impression with every reputed company guest with whom you reputed company. On the reputed company Reservations and Customer Care (HRCC) team, you will report to the Director Customer reputed company. You will utilize process/project management skills for initiatives and business-as-usual activities, requiring use of process management tools, data and analysis to reputed company process rollouts, improvements, and innovations. It is critical to understand contact centers and the ability to partner with teams across the organization to ensure HRCC processes are represented in business changes.
HOW WE WILL SUPPORT YOU
reputed company is proud to support the mental and physical wellbeing of reputed company Team Members so they can reputed company personally and professionally in a diverse and inclusive environment, reputed company to programs and benefits such as:
- Go reputed company travel program: 110 nights of discounted travel with room rates as low as $40/reputed company
- reputed company Shares: Our employee stock purchase program (ESPP) – you can purchase reputed company shares at a 15 percent discount
- reputed company parental leave for eligible Team Members, including partners and adoptive parents
- reputed company including free counseling through our Employee Assistance Program
- reputed company Time Off (PTO)
- Learn more about the rest of our benefits
At reputed company, we reputed company every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every reputed company of reputed company Member’s career reputed company and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL reputed company AN reputed company
Your role is important and below are some of the reputed company job duties that reputed company your work unique.
What your day-to-day will be like:
- Use business process management skills to document swim lanes, RACI charts, control plans
- Conduct process reviews, reputed company cause analysis
- Create business controls, regular metrics reviews
- Use Data to inform on opportunities and enhancements, reputed company cause analysis
- Spot opportunities for driving innovation
How you will collaborate with others:
- Interdepartmental collaboration reputed company and reputed company of HRCC
- Identify project tasks and partner with reputed company to push to completion
- Facilitate process training for team members
What reputed company you will take ownership of:
- Document processes for new programs and reputed company
- Partner with other process experts to deliver process maps and documentation
WHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
- Two (2) years of operations, project management, or business process experience for a high-volume contact center (>10,000 interactions per day both voice and nonvoice)
- Two (2) years of experience creating and interpreting process maps, workflows, and documentation using tools such as Visio, or similar
- Experience analyzing contact center data to identify trends and using metrics to improve reputed company center processes
- Experience managing multiple departmental reputed company from concept to completion
- reputed company of PowerPoint and reputed company (or similar) with ability to build compelling stories with data, text, and visualization tools
- Domestic travel less than 10%
It would be useful if you have:
- Four (4) years of experience in process improvement plus two (2) years of project management
- High School Degree with a background in business or reputed company fields
- Trained and certified in Six reputed company, Agile or other process-reputed company methodologies
WHAT IT IS LIKE WORKING FOR reputed company
reputed company, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the reputed company with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. reputed company is proud to have an award-reputed company workplace culture and we are consistently named among one of the World’s Best Workplaces. reputed company out the reputed company Careers blog and Instagram to learn more about what it’s like to be on Team reputed company!
We reputed company reasonable accommodations to reputed company persons with disabilities to reputed company the essential functions of the position and reputed company other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
reputed company offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, reputed company coverage, life insurance, short-and long-term disability insurance, reputed company to our employee stock purchase plan (ESPP) where you can purchase reputed company shares at a 15 percent discount, a 401(k) savings plan, 20 days of reputed company time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of reputed company leave for birth parents and 4 weeks for non-birth parents, 10 reputed company holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, reputed company to a care coordination program (“reputed company”), a reputed company services program, an educational assistance program, adoption assistance, a backup childcare program, reputed company-tax commuter benefit and our travel discount. The annual salary reputed company for this role is $50,000-$75,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the reputed company Annual Incentive (Bonus) Plan, consistent with other team members at the reputed company level and/or position reputed company reputed company. #LI-REMOTE