Experienced 3rd Shift Customer Service Specialist – Order Management and Logistics Expert for arenaflex

Introduction to arenaflex and Our Mission

At arenaflex, we are dedicated to making a profound impact on the lives of millions of people every year. As a leading humanitarian organization, we strive to provide exceptional service and support to those in need. Our mission is built on the principles of compassion, inclusivity, and excellence. By joining our team, you will become an integral part of a global network that values diversity, equity, and social responsibility. If you are passionate about creating positive change and are committed to delivering outstanding customer experiences, we invite you to explore this exciting opportunity with us.

About the Role

We are seeking a highly skilled and dedicated 3rd Shift Customer Service Specialist to join our Order Management team. As a key member of our logistics and customer service operations, you will play a vital role in ensuring the timely and efficient delivery of blood and plasma derivatives, transfusion-related products, and supplies to hospitals and healthcare facilities. Your exceptional communication skills, attention to detail, and ability to work effectively in a fast-paced environment will be essential in providing top-notch support to our customers and internal stakeholders.

Key Responsibilities

• Provide customer assistance with ordering blood and plasma derivatives, transfusion-related products, and supplies, ensuring accurate order entry and fulfillment.
• Maintain hospital inventory and manage returns of blood products in compliance with regulatory requirements.
• Receive and process routine orders, making follow-up calls as needed to ensure customer needs are met.
• Determine the most economical method of transportation for hospital shipments, optimizing logistics and reducing costs.
• Maintain accurate records and data, utilizing computer programs and tools to facilitate management and monitoring of product and service information.
• Rotate inventory at primary and remote facilities to ensure adequate supplies of products for customer needs.
• Provide exceptional customer service, proactively communicating with hospital customers to increase satisfaction and resolve issues promptly.
• Investigate and resolve hospital shipment problems, collaborating with internal teams to ensure timely and effective solutions.
• Receive, investigate, and communicate customer concerns, completing documentation accurately and in a timely manner.
• Assist hospital personnel with inventory alternatives when requested products are unavailable, providing guidance and support within established guidelines and procedures.

Essential Qualifications

To succeed in this role, you will need:

• High school diploma or equivalent required.
• Minimum one year of related experience or an equivalent combination of education and experience.
• Progressive experience in a dynamic, multi-task operational environment preferred.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is highly desirable.
• Excellent oral and written communication skills, with the ability to interact effectively with customers, staff, and volunteers at all levels.
• Outstanding interpersonal skills, with a strong focus on building relationships, resolving conflicts, and promoting teamwork.
• Excellent organizational skills, with the ability to prioritize multiple tasks, manage competing demands, and maintain attention to detail in a fast-paced environment.
• Problem-solving and analytical skills, with the ability to think critically and make informed decisions.
• Working knowledge of computers, with proficiency in software applications and data management systems.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a customer-facing role, with a strong focus on delivering exceptional service and support.
• Knowledge of blood and plasma derivatives, transfusion-related products, and supplies, as well as regulatory requirements and industry standards.
• Familiarity with inventory management systems, logistics, and supply chain operations.
• Experience working in a remote or virtual environment, with the ability to self-motivate and manage time effectively.

Career Growth and Development Opportunities

At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Service Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding and training programs to ensure your success in the role.
• Ongoing coaching and mentoring to support your career growth and development.
• Opportunities for professional development, including workshops, conferences, and industry events.
• Cross-functional training and rotation programs to broaden your skills and knowledge.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our collaborative, respectful, and inclusive work environment. Our company culture is built on the values of compassion, empathy, and social responsibility, and we strive to create a workplace that is welcoming, supportive, and empowering for all employees. As a member of our team, you can expect:

• A dynamic and fast-paced work environment that is challenging and rewarding.
• A supportive and inclusive team culture that values diversity, equity, and social responsibility.
• Opportunities for growth and development, including training, mentoring, and career advancement.
• A comprehensive range of benefits and perks, including medical, dental, and vision plans, health spending accounts, and flexible spending accounts.

Compensation and Benefits

We offer a competitive compensation package, including:

• A starting rate of $15.50-16.50 per hour, with opportunities for advancement and growth.
• A comprehensive range of benefits, including medical, dental, and vision plans, health spending accounts, and flexible spending accounts.
• PTO and holidays, as well as paid family leave and employee assistance programs.
• A 401K plan with a 6% match, as well as disability and insurance benefits.
• Service awards and recognition programs to acknowledge and reward your contributions.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences and making a positive impact, we encourage you to apply for this exciting opportunity with arenaflex. As a Customer Service Specialist, you will play a vital role in supporting our mission and values, while developing your skills and advancing your career. Join our team today and become part of a dynamic and inclusive organization that is dedicated to creating positive change and improving the lives of millions of people around the world.