Experienced Financial Service Representative - Customer Service and Banking Operations Expert - arenaflex

Introduction to arenaflex and the Financial Service Industry

arenaflex is a leading provider of financial services, dedicated to delivering exceptional customer experiences and innovative solutions to credit unions and banks nationwide. As a key player in the financial industry, we recognize the importance of building strong relationships with our clients and providing top-notch support to their members and customers. Our team of financial service representatives is at the heart of our operations, and we are now seeking a talented and customer-focused individual to join our ranks as a Financial Service Representative.

Job Overview

In this dynamic and fast-paced role, you will be responsible for providing remarkable customer service on behalf of arenaflex's clients, handling primarily inbound calls, and occasionally returning messages left by members or customers requesting a call back. Your expertise will be utilized to service banking transactions, access sensitive information, and complete transactions on various computer platforms. As a Financial Service Representative, you will be the face of arenaflex, ensuring that every interaction with our clients' members and customers is positive, informative, and supportive.

Key Responsibilities

• Provide exceptional customer service on behalf of arenaflex's clients, responding to a wide range of banking inquiries and resolving issues in a timely and professional manner.
• Handle primarily inbound calls and occasionally return messages left by members or customers, ensuring that all interactions are courteous, empathetic, and solution-focused.
• Service banking transactions by accessing sensitive information and completing transactions on various computer platforms, maintaining the highest levels of accuracy and attention to detail.
• ID verify every caller for fraud prevention, ensuring the security and integrity of our clients' accounts and sensitive information.
• Answer and resolve various banking inquiries, including but not limited to: viewing and reconciling account and loan-related inquiries, online banking issues, transferring funds, reordering checks, and providing loan and deposit rates.
• Provide Product and Service Education to members and customers, promoting arenaflex's services and solutions, and identifying opportunities to upsell or cross-sell relevant products.
• Meet performance metrics, including talk time, chat time, and quality review scores, consistently striving to improve your skills and knowledge to deliver exceptional customer experiences.

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of skills, knowledge, and personal qualities, including:

• A high school diploma or GED, with experience in general banking knowledge and terminology preferred.
• Proficient typing, listening, computer, and reading skills, with the ability to navigate through several computer programs simultaneously.
• Exceptional attendance record, with a strong commitment to reliability and punctuality.
• Excellent problem-solving skills, with the ability to manage emotions and stress while providing excellent customer service.
• A strong understanding of banking operations, including account management, loan processing, and online banking platforms.

Nice-to-Haves

• Bilingual (Spanish) skills, with the opportunity to earn an additional shift differential.
• Experience in a fast-paced customer service environment, with a proven track record of delivering exceptional customer experiences.

Career Growth and Development Opportunities

At arenaflex, we are committed to the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Financial Service Representative, you will have access to:

• Paid training and onboarding programs, designed to equip you with the skills and knowledge needed to succeed in your role.
• Cross-training opportunities, allowing you to develop new skills and expertise, and expand your knowledge of arenaflex's services and solutions.
• Performance-based promotions, with opportunities to advance into leadership positions or specialized roles.
• A comprehensive employee development program, including mentorship, coaching, and feedback, to support your career growth and aspirations.

Work Environment and Company Culture

arenaflex is proud of its dynamic and supportive work environment, where employees are encouraged to thrive, grow, and develop their skills and knowledge. As a member of our team, you can expect:

• A relaxed dress environment, with a focus on comfort and practicality.
• Generous paid time off, including vacation days, sick leave, and holidays, to support your work-life balance.
• Year-round employee appreciation events and online recognition award programs, to celebrate your achievements and contributions.
• Free coffee at all arenaflex facility locations, because we believe that a great cup of coffee can make all the difference.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with a range of perks and benefits, including:

• Shift differentials, ranging from $2 to $5 per hour, for hours worked in the evenings, weekends, and observed holidays.
• Medical, dental, and vision insurance, for full and part-time employees, to support your health and well-being.
• Life and disability insurance, to provide peace of mind and financial security.
• Pet insurance, because we know that your furry friends are an important part of your family.
• Paid volunteer time off, to support your community involvement and social responsibility.
• Educational assistance and employee-assistance programs, to support your ongoing learning and development.
• 401(k) match, to help you plan for your future and achieve your retirement goals.

Conclusion

If you are a motivated, customer-focused, and results-driven individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join arenaflex as a Financial Service Representative. With a comprehensive training program, opportunities for career growth and development, and a supportive work environment, you will have everything you need to succeed and thrive in this dynamic and rewarding role. Apply now to take the first step towards an exciting and fulfilling career with arenaflex!