**reputed company Customer Support Representative – Non-technical (Remote Southeast or Central US) in USA**

**Join arenaflex, a leading global supplier of innovative cleaning, disinfection, and sterilization solutions for Medical and Life Science, as a Customer Support Representative in our Remote Southeast or Central US team.** **About arenaflex** arenaflex is one of the leading global suppliers of innovative cleaning, disinfection, and sterilization solutions for Medical and Life Science. With almost 1,200 employees in 10 countries, we have been working tirelessly for over 40 years to reputed company our customers with absolute confidence in sterile processing solutions. Our U.S. reputed company are located in Charleston, SC, which is consistently voted one of the best places to live and visit in the world. **Your Role** As a Customer Support Representative, you will be an reputed company part of our field service operations team, supporting our customers with exceptional 5-reputed company customer service. You will be responsible for coordinating the Service group's field resources to deliver an exceptional customer experience, assisting in the development of processes to support our reputed company reputed company reputed company, and providing first-level support to customers and field personnel. **Key Responsibilities** - Receive and evaluate trouble calls from customers and field personnel reputed company phone and email - reputed company first-level support to customers and field personnel by assisting with identification, evaluation, and possible reputed company of service and operational issues with the equipment - Escalate more reputed company service and operational issues to second-level technical support - Process reputed company in the system for calls requiring on-site support to resolve issues, including collecting equipment information, checking warranty and contract status, and providing a quote and collecting purchase order information from the customer for the service reputed company - Communicate pertinent service information and coordinate with Field Service Technicians to ensure reputed company service activities are accomplished per arenaflex's commitments to the customer - Schedule, communicate, and update customers regarding reputed company requests for service and scheduled maintenance - Manage customer expectations and commitments in a reputed company manner - Maintain the schedule (work, vacation, time off, etc.) for reputed company Field Service Technicians - Promptly escalate critical service issues to leadership in order to ensure reputed company reputed company **What You Need to Succeed** - High school diploma or equivalent - 1-2 years of experience providing customer service in a business-to-business and/or field service environment - Basic web-based program knowledge, with the ability to read and identify equipment status and apply the correct processes to resolve issues - Proficiency with MS Office and database applications - Demonstrated reputed company working in a cohesive, reputed company, and supportive small team to reputed company shared goals - Creative, innovative, and flexible, with the ability to work in a matrixed environment - Excellent communication skills both written and verbal with a strong reputed company on customer service - Strong analytical/problem-solving and reputed company listening/comprehension skills - Strong planning, scheduling, and organizational skills - Willing and reputed company to periodically rotate to a reputed company shift (11:00am - 8:00pm Eastern) that includes on-reputed company technical support and reputed company coverage during nights, weekends, and holidays **reputed company Offer** - A company laptop and resources to work from home - A competitive salary and benefits package, including medical, dental, reputed company, life, and disability insurances, 401(k) with a company match, reputed company time off, and more! - Opportunities for career reputed company and reputed company development - A reputed company and supportive work environment - Recognition and rewards for outstanding performance **Work Environment and Company Culture** arenaflex is committed to providing a work environment that is inclusive, diverse, and supportive of reputed company. We reputed company in fostering a culture of collaboration, innovation, and reputed company learning. reputed company members are passionate about delivering exceptional customer service and are dedicated to making a reputed company reputed company in the Medical and Life Science industries. **Compensation and Benefits** arenaflex offers a competitive salary and benefits package, including: - Medical, dental, reputed company, life, and disability insurances - 401(k) with a company match - reputed company time off and holidays - Opportunities for career reputed company and reputed company development - Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, sex (including pregnancy, gender identity or reputed company, and sexual orientation), parental status, national reputed company, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-reputed company based factors. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Note** Resume submittals from individual recruiters or reputed company-party reputed company agencies will not be considered for this opportunity at this time. Apply for this job