**Experienced Full Stack Manager, Contact Center – Reporting and Analytics**

Are you ready to embark on a thrilling journey with a pioneering aviation company, arenaflex, where innovation meets excellence? Do you have a passion for data-driven decision-making and a knack for leading high-performing teams? If so, we invite you to join our dynamic team as an Experienced Full Stack Manager, Contact Center – Reporting and Analytics. **About arenaflex** arenaflex is a leading airline company that has been revolutionizing the aviation industry with its cutting-edge technology and exceptional customer service. With a strong presence in the US market, we are committed to providing our customers with a seamless travel experience. Our team of experts is dedicated to delivering innovative solutions that drive business growth and excellence. **Why Join arenaflex?** * Be part of a dynamic team that is shaping the future of aviation * Enjoy a collaborative and inclusive work environment that fosters growth and innovation * Take advantage of our comprehensive training programs to enhance your skills and knowledge * Work with cutting-edge technology and tools to drive business growth and excellence * Enjoy a competitive salary and benefits package that recognizes your hard work and dedication **Job Summary** As an Experienced Full Stack Manager, Contact Center – Reporting and Analytics, you will be responsible for leading a team of data analysts and reporting specialists to drive business growth and excellence through data-driven decision-making. You will work closely with our business leaders to develop and implement reporting and analytics solutions that meet their needs and drive business outcomes. **Key Responsibilities** * Lead a team of data analysts and reporting specialists to develop and implement reporting and analytics solutions that meet business needs * Collaborate with business leaders to understand their reporting and analytics requirements and develop solutions that meet their needs * Develop and maintain complex reporting and analytics solutions using SQL, Python, and other data analysis tools * Analyze and interpret large datasets to identify trends and insights that drive business growth and excellence * Develop and maintain dashboards and reports to provide business leaders with real-time insights and data-driven decision-making capabilities * Collaborate with IT teams to develop and implement data visualization solutions that meet business needs * Develop and maintain data governance policies and procedures to ensure data quality and integrity * Stay up-to-date with industry trends and best practices in data analysis and reporting **Essential Qualifications** * Master's degree in Business Administration, Computer Science, or a related field * 5+ years of experience in data analysis and reporting, with a focus on contact center operations * Proven experience in leading high-performing teams and developing and implementing reporting and analytics solutions * Strong understanding of data analysis and reporting tools, including SQL, Python, and data visualization tools * Excellent communication and interpersonal skills, with the ability to work with business leaders and IT teams * Strong analytical and problem-solving skills, with the ability to analyze and interpret large datasets * Experience with data governance policies and procedures, with a focus on data quality and integrity **Preferred Qualifications** * Experience with cloud-based data platforms, such as AWS or Azure * Experience with data visualization tools, such as Tableau or Power BI * Experience with contact center operations, including customer service and sales * Experience with data analytics tools, such as R or SAS * Experience with data governance policies and procedures, with a focus on data quality and integrity **Skills and Competencies** * Strong analytical and problem-solving skills, with the ability to analyze and interpret large datasets * Excellent communication and interpersonal skills, with the ability to work with business leaders and IT teams * Strong leadership and management skills, with the ability to lead high-performing teams * Strong understanding of data analysis and reporting tools, including SQL, Python, and data visualization tools * Experience with data governance policies and procedures, with a focus on data quality and integrity * Strong business acumen, with the ability to understand business needs and develop solutions that meet those needs **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and advancement, with a focus on developing leadership and management skills * Comprehensive training programs to enhance your skills and knowledge in data analysis and reporting * Collaborative and inclusive work environment that fosters growth and innovation * Opportunities to work with cutting-edge technology and tools to drive business growth and excellence * Competitive salary and benefits package that recognizes your hard work and dedication **Work Environment and Company Culture** * Collaborative and inclusive work environment that fosters growth and innovation * Opportunities to work with cutting-edge technology and tools to drive business growth and excellence * Comprehensive training programs to enhance your skills and knowledge in data analysis and reporting * Opportunities for career growth and advancement, with a focus on developing leadership and management skills * Competitive salary and benefits package that recognizes your hard work and dedication **Compensation, Perks, and Benefits** * Competitive salary and benefits package that recognizes your hard work and dedication * Comprehensive training programs to enhance your skills and knowledge in data analysis and reporting * Opportunities for career growth and advancement, with a focus on developing leadership and management skills * Collaborative and inclusive work environment that fosters growth and innovation * Opportunities to work with cutting-edge technology and tools to drive business growth and excellence **How to Apply** If you are a motivated and experienced professional with a passion for data-driven decision-making and a knack for leading high-performing teams, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Document Required** * Resume * Cover letter * References **Note** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job