**Experienced Full Stack Customer Success Manager – Web & Cloud Application Development**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a seasoned Customer Success Manager to join our team. As a Senior Customer Success Manager, you'll play a critical role in shaping the future of our program, driving business growth for our most influential Sellers on the arenaflex Store, and ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. **About arenaflex** arenaflex is a leading e-commerce platform that offers a paid service to enrolled Selling Partners, providing services in one of five major categories: (1) A designated Sr. Customer Success Mgr, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advance Coaching. Our Consumables Category team is a dynamic and fast-paced environment where you'll have the opportunity to work with a diverse range of Sellers, Brands, end Customer segments, and product categories. **Key Responsibilities** As a Senior Customer Success Manager, you'll be responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. Your key responsibilities will include: * **Business Growth** + Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. + Analyze data and trends to identify, action, and/or influence long-term potential for your assigned portfolio of Sellers. + Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities for customers and Sellers. + Create tailored solutions and recommendations where out-of-the-box thinking is necessary. + Present compelling value propositions using a strategic and consultative approach. * **Seller Relationship Management** + Build effective working relationships with your Sellers, being a trusted advisor and business advocate. + Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA. + Drive optimal program and Customer Success Manager satisfaction. + Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. * **Program Process Excellence** + Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment. + Improve team efficiency and optimize previously defined processes. + Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams. + Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services. **A Day in the Life** As a Sr. Customer Success Manager, a typical day might include: * Reviewing Key Performance Indicators, bridging opportunities, and sharing recommendations to close gaps to goals with your Customers in your weekly call. * Educating a new contact at your Customer on how to better leverage arenaflex tools and systems. * Deep diving and resolving an item buyability issue that was surfaced by your Customer. * Following up with internal arenaflex teams who you are dependent on to deliver tasks for your Customers. * Meeting with your Retail Category Manager to understand Category strategy and discuss your Customer's role in their strategy. * Leading a meeting with your Customer and internal arenaflex team members to educate them on a new arenaflex Supply Chain program. **About the Team** Our Consumables Category team is a dynamic and fast-paced environment where you'll have the opportunity to work with a diverse range of Sellers, Brands, end Customer segments, and product categories. As a member of this team, you'll be working closely with cross-functional teams to drive business growth, improve Seller satisfaction, and deliver a positive experience with our program. **Essential Qualifications** * 4+ years of professional experience in Buying, Merchandising, Planning, and/or relevant experience within Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships. * Bachelor's degree. * Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. * Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through. * Excellent verbal and written communication. * Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions. * Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. * Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. **Preferred Qualifications** * E-commerce experience. * Retail experience. * Strong attention to detail with a proven ability to effectively manage multiple projects and priorities in an ambiguous, fast-paced/deadline-driven environment. * Able to root cause issues and identify scalable solutions to address. * Experience with partnering cross-functionally to drive results, including continuous improvement initiatives. * 4+ years of experience in account management, marketing, buying, or customer success delivery in related industries like retail, telecom, technology, or hospitality. * Experience using analytical, sales, and productivity tools, including Oracle Business Intelligence, Salesforce, Microsoft Excel, Microsoft OneNote, and Microsoft SharePoint. **Compensation and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **Why Join arenaflex?** At arenaflex, we're committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're a company that values innovation, customer obsession, and a willingness to take risks. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. **How to Apply** If you're a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [arenaflex Careers Page](https://www.amazon.jobs/en/disability/us). We can't wait to hear from you! Apply for this job