Contact Center Associate I ( Remote position)

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike. We’re excited to announce an opportunity to advance your career as a Contact Center Associate I. Primary Responsibilities. • Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact. • Contacting supply teams via telephone to discuss and confirm delivery details, and updates. • Relaying delivery information to clients • Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team • Fields inbound support calls for partner sites • Troubleshooting and answering general questions related to client ticket requests • Contacts Broker partners via telephone to discuss and confirm delivery details, and updates • Coordinates delivery updates with clients • Communicates with other internal departments as necessary • Other tasks as assigned by management Required Experience. • At least one year of experience working in a high volume call center job. • At least one year of experience in a professional customer service position Other Requirements. • This position is 100% remote. Candidates must have a home office setup to be able to work remotely. Shift • 100% remote....different shifts are available. • Full time • At least one weekend day (Saturday or Sunday) required This position is Eligible for monthly performance based bonuses that rewards excellence. Apply tot his job Apply To this Job