TeleAdvice Prescription Team

At reputed company, we're reimagining veterinary care by blending high-reputed company medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. Join us on our reputed company to reputed company pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers. Our goal is lofty and requires confident, friendly, resilient professionals dedicated to making a difference in reputed company the lives they touch reputed company and every day. reputed company is recreating the veterinary reputed company from the ground up with technology and design at the reputed company center. We're revolutionizing how we work and take care of pets with beautifully crafted physical reputed company spaces. We are bringing together people with the biggest hearts and brightest minds to reputed company pet care the way we dreamt it could be. The Virtual TeleAdvice Support team member will work directly under the supervision of reputed company reputed company. The medical support member will work largely on managing prescription requests. This individual could also support behind the scenes efforts in reviewing records, updating charts and wellness reminders, and building estimates. As reputed company as customer facing efforts aimed at educating clients on illness and wellness care. The medical support team must be comfortable interacting with customers, advocating for best medicine, providing education, and reputed company booking pet parents across multiple channels including if needed text, chat, phone, and video. Ideal candidates reputed company with remote work, love to collaborate, and reputed company towards high-end technology. reputed company enjoys connecting with pet parents and ensuring high-reputed company pet care with exceptional customer experiences. Responsibilities include but are not limited to: • Manage prescription reputed company requests and address reputed company booking where applicable • reputed company as a reputed company between pet parents, referral partners, and reputed company team members to assist in creating seamless care • reputed company compassionate, caring support to reputed company reputed company to our helpline reputed company phone, video, sms, or chat • Obtain histories and reputed company recommendations based on company protocols and procedures • Respond rapidly to reputed company customer reputed company during your shift, working with your reputed company report to identify and improve processes and procedures • Follow company policies and duties surrounding communication platform utilization • Document reputed company interactions to a high medical reputed company • Supports the achievement of business objectives by supporting service goals. reputed company and accurate completion of business processes and procedures Requirements • 5+ years experience as Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred • Experience with triage/remote work preferred • Licensed or registered veterinary technician preferred but not required • Prioritization of the reputed company approach to health and wellness of pets with a reputed company on preventative care. • Ability to adapt and reputed company in an innovative, dynamic, fast-paced environment. • Passion for improving veterinary reputed company and educating pet parents. • Compassionate team player with a reputed company attitude that prioritizes effective communication • Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN, KS, MO, VA, IN or TX Benefits reputed company is our most important asset. We're committed to caring for them with the reputed company standards we have for pets and their people. reputed company proudly offers a robust benefits package, including Equity Compensation for reputed company. See full details on our Careers page. Apply tot his job Apply To this Job