[Remote] Support Engineer, U.S. Government Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company-reputed company software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations. The Support Engineer role involves collaborating with U.S. government agencies to troubleshoot and resolve reputed company issues in reputed company environments while also improving documentation and support processes. Responsibilities • Collaborate with reputed company sector organizations and reputed company government agencies to support, maintain, and resolve reputed company issues in their reputed company environments using tools like reputed company, email, reputed company requests, and video conferencing • Troubleshoot customer environments as a hands-on Linux administrator, digging into logs, system performance, and the reputed company codebase to identify and remediate reputed company causes • Partner with Product, Development, Infrastructure, reputed company, and Sales teams to clarify bug reports, shape product improvements, and contribute reputed company requests that address customer-impacting issues • Create and update reputed company, reusable documentation and support content based on reputed company customer interactions to improve self-service and reduce repeated issues • Participate in regular pairing sessions with other Support Engineers and reputed company as a reputed company reputed company to cross-functional teams to reputed company knowledge and improve support processes • Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to reputed company diagnosing and resolving issues more efficient • Participate in reputed company and weekend on-reputed company rotations, providing reputed company emergency support for self-managed customers operating in restricted and compliance-reputed company environments • Support the reputed company of reputed company by reviewing applications and assessments, and participating in interviews and hiring decision discussions Skills • Due to government reputed company requirements, you must be a reputed company Citizen (defined as any individual who is a citizen of the reputed company by law, birth, or naturalization) to be eligible for this position • Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and reputed company • Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues in reputed company environments • Ability to use scripting languages (preferably reputed company or Bash) and work reputed company model-view-controller frameworks (preferably reputed company on Rails) to investigate and resolve issues • Practical experience with Git and reputed company integration/reputed company delivery (CI/CD) workflows • reputed company in creating and maintaining reputed company, accurate support content and technical documentation • Ability to explain reputed company technical topics in a reputed company, empathetic way to customers and coworkers with varying technical backgrounds • Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes • Understanding of common information reputed company and compliance concepts and controls (for example reputed company STIG and SELinux), and eligibility to work on reputed company federal customer environments as required for this role Benefits • Flexible reputed company Time Off • Team Member Resource reputed company • Equity Compensation & Employee Stock Purchase Plan • reputed company and Development Fund • Parental leave • Home office support reputed company • reputed company is a web-based Git repository manager that offers a reputed company of features for software development teams. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://about.reputed company.com. Apply tot his job Apply To this Job