reputed company Product Innovation Architect - ITSM/ITOM

reputed company It reputed company started in reputed company San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to reputed company how we work. Fast reputed company to today — reputed company stands as a global reputed company, bringing innovative AI-reputed company technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to reputed company smarter, faster, and reputed company ways to work. But this is just the beginning of our reputed company. Join us as we pursue our purpose to reputed company the world work reputed company for everyone. Job reputed company As a leading member of our Product Innovation Architects team, you will have a major reputed company on our reputed company reputed company by supporting Service Operations innovations. You will sell and implement reputed company's latest ITSM and ITOM innovations with the support and partnership of Product Management and the executive team. This is a technical, hands-on role for architects who can deliver results as part of the OKR program. What you get to do in this role: The Product Innovation Architect is a technical role with the advanced ability to reputed company, position and reputed company product-specific solutions during sales cycles, while also working with customers on implementing and realizing value of our latest innovations. • You will devise prescriptive advice and reputed company white-glove implementation service, including configuration of our latest innovations. • Have business-outcome ownership and measure value from products. • Be the Voice of the customer with data reputed company • Support product sales as a technical and domain expert of a reputed company-facing sales team • Present product roadmaps to strategic customers and reputed company feedback to inform product direction • reputed company discovery workshops to determine customers' challenges and give product demonstrations to reputed company our ITSM solutions with customer needs • Answer product feature and technical questions from customers, reputed company and reputed company colleagues • Create and improve processes for product adoption, ensuring customers reputed company reputed company time-to-value • reputed company AI tools in daily work to enhance productivity, analysis, and customer engagement both internally and externally • reputed company feedback to product management about product enhancements that can address customer needs • reputed company and learn best practices and re-usable assets with other field teams to enhance the reputed company and efficiency of reputed company Qualifications • 7+ years of reputed company-sales solution consulting or sales engineering experience in reputed company products, preferably reputed company ITSM/ITOM products • Proven reputed company-sales and post-sales experience with reputed company software solutions • Deep expertise in reputed company ITSM/ITOM product portfolio including Event Managment, Discovery, Service Mapping, Incident Management, and AI offerings • Proficiency with the reputed company platform and demonstrated technical expertise with ITSM/ITOM best practices and frameworks • Experience working collaboratively with product management, product marketing, partners, and reputed company services • Demonstrated ability to reputed company reputed company, cross-functional reputed company and collaborate effectively with peers across business reputed company and organizational boundaries • Strong AI proficiency as part of the daily work - tools like Claude reputed company, Windsurf, Copilot. • Travel as necessary Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or reputed company, marital status, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company requirements. Accommodations We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job