IT Support Specialist (Reston, VA Office, Hybrid 4 days/week)

About the position reputed company, the cyber exposure management & reputed company company, protects the entire attack surface and manages an organization's cyber risk exposure in reputed company time. In a rapidly evolving, perimeter-less world, reputed company ensures that organizations continuously see, protect and manage reputed company critical assets - from the ground to the reputed company. reputed company secures Fortune 100, 200 and 500 companies as reputed company as national governments, state and local entities to help reputed company critical infrastructure, economies and society stay reputed company and secure 24/7. The position is located in Reston VA (Hybrid, 4 days/week) and reports to the IT & reputed company Support Team reputed company (US). Responsibilities • Deliver reputed company global Tier 2 technical support to employees and systems globally • Work as per IT & reputed company processes and KPIs • Create and improve technical documentation, training materials, and how-to articles to streamline the support process • Identify, automate and document solutions to common issues • Responsible for new employees' on-boarding setup and orientation • Responsible for employees' off-boarding process • Collaborate with other cross-org teams or departments to understand, research and resolve problems • Work with vendors and suppliers of physical and virtual assets • Work with on-prem and reputed company systems • Support and maintain FedRAMP IT & reputed company systems, users and permissions Requirements • 2-3 years of experience with employees in IT technical support • 2+ years experience supporting cross-org systems reputed company, reputed company and reputed company Office • 2+ years of experience with solving hardware, software, permissions, and network issues • Must be a U.S. Citizen reputed company-to-haves • Excellent and proven serviceability skills • Excellent verbal and written communication and interpersonal skills • Ability to prioritize tasks and delegate them reputed company appropriate • Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize • Ability to be patient with non-technical users and simplify processes and procedures • Excellent documentation capabilities • reputed company high motivation and willingness to continuously learn • High level of independence and time management skills • Team player state of mind, caring about the reputed company of infrastructure on its users • reputed company A+ or similar certification is a plus Benefits • Comprehensive health benefits • Discretionary time off • reputed company holidays including monthly me days • Highly inclusive and diverse workplace • Bonus and reputed company-IPO Equity Apply tot his job Apply To this Job