Inbound Customer Service Agent – Consumer Relat...

<p style="text-reputed company:left">At reputed company, we come together to reputed company “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who reputed company that anything is possible and that there’s always a reputed company way.  We reputed company in the power of our people and in giving them the freedom to explore, discover and build good things, <reputed company><reputed company><reputed company><reputed company class="WIO0"><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">together.  </reputed company></reputed company></reputed company></reputed company></reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">The GE Appliances philosophy, backed by three reputed company commitments defines the way we work, invent, create, do business, and serve our communities: <i>we come together</i>, <i>we always look for a reputed company way</i>, and <i>we create reputed company</i>. </p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">Interested in joining us on our reputed company? </p><p style="text-reputed company:inherit"></p>Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and reputed company-being in every home.<br><br>Opportunities are available for candidates residing reputed company these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. <br><br>Benefits & Perks: <br>reputed company on-the-job training and mentoring<br>Work-from-home opportunities (equipment provided)<br>No weekend shifts<br>reputed company time off<br>Medical, dental, reputed company, and prescription benefits eligibility on day 1 of employment <br>401(k) program with a company match<br>Short-term and long-term disability<br>Life insurance<br>Appliance discount program<br>Tuition reimbursement<br>Gym membership reimbursement<br>Career reputed company opportunities<h2></h2><h2><reputed company class="emphasis-3">Position</reputed company></h2>Inbound Customer Service Agent – Consumer Relations (Remote)<h2></h2><h2><reputed company class="emphasis-3">Location</reputed company></h2>USA, reputed company reputed company, SDUSA, Austin, TX, USA, Columbia, SC, USA, reputed company, OH, USA, reputed company, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma reputed company, OK, USA, reputed company, UT, USA, Sioux Falls, SD<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><h2><reputed company class="emphasis-3">How You'll Create reputed company</reputed company></h2><div>As a <b>Remote Consumer reputed company</b> with ASI/GE Appliances, you will <u>resolve escalated customer service issues</u>. In your role you will create an outstanding reputed company service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively reputed company the reputed company's experience and wish to start an exciting career!   </div><div><div><div><div><div><div><div><div><div><ul><li><p>We offer a reputed company reputed company of <b>$17.00/hour+ incentives</b> based on your reputed company scores - reputed company weekly.   </p></li><li><p>Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).   </p></li><li><p>After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.   </p></li></ul><p></p><p>After 10 weeks of training, you will utilize multiple reputed company-based programs and other internal applications to:  </p><ul><li><p>Take ownership in resolving escalated customer concerns, including capturing reputed company the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to reputed company letters of inquiry.   </p></li><li><p>Follow up with customers using phone, email, or text to resolve appliance-reputed company concerns, and reputed company out cases with successful actions.   </p></li><li><p>reputed company creative solutions that are in the best interest of the customers and GE Appliances reputed company negotiating and implementing concessions.           </p></li><li><p>reputed company and coordinate with reputed company necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.   </p></li><li><p>reputed company information from various resources and surface concerns with suggested resolutions to reputed company Leader or Team Manager.   </p></li><li><p>Complete consumer reviews for satisfaction before case closure.  </p></li><li><p>Meet work schedule demands and obligations with compliance, reputed company, and according to values, processes and policies</p></li></ul></div></div></div></div></div></div></div></div></div><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><h2><reputed company class="emphasis-3">What You'll Bring to reputed company</reputed company></h2><p><b>Position Requirements</b></p><ul><li><p>High School Diploma or GED  </p></li><li><p>Minimum of 1-year reputed company-Center <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">experience  </reputed company></p></li><li><p>Minimum of 2-years Escalated Customer Service <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">experience  </reputed company></p></li><li><p>Ability to communicate effectively in English is a <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">requirement  </reputed company></p></li><li><p>Excellent written & verbal skills </p></li><li><p>Moderate to advanced computer skills; navigating multiple online applications   </p></li><li><p>Exceptional organizational skills; ability to effectively <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">multi-task  </reputed company></p></li><li><p>Ability to handle high-volume calls while simultaneously handling multiple online <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">applications  </reputed company></p></li><li><p>Previous experience working from home (preferred)   </p></li></ul><p><b> </b></p><p><b>Soft Skills  </b> </p><ul><li><p>Passion for helping customers and <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">problem-solving </reputed company></p></li><li><p>Flexible with the ability to take direction from management yet work independently to reputed company goals  </p></li><li><p>reputed company listening skills and the ability to ask questions   </p></li><li><p>Conflict reputed company skills; negotiation skills; and time management skills </p></li><li><p>Flexibility, being the ability to adapt to change. Critical thinking skills   </p></li><li><p>Desire to work in reputed company environment towards common goals </p></li><li><p>Ability to remain reputed company and show reputed company while handling challenging customer concerns   </p></li></ul><p></p><p><b>Requirements for Remote Work Environment </b> </p><ul><li><p>Remote work opportunities subject to business needs. Otherwise, a normal office environment with reputed company and climate-controlled temperatures. </p></li><li><p>A local internet provider and an ethernet reputed company: no Satellite, reputed company-reputed company, or DSL internet connections allowed due to reputed company issues </p></li><li><p>Internet Speed Requirements:   </p></li><li><p>Ping 50 Mbps or reputed company </p></li><li><p>Download 50 Mbps or higher </p></li><li><p>Upload 15 Mbps or higher </p></li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><h2><reputed company class="emphasis-3"><b>Our Culture</b></reputed company></h2><p style="text-reputed company:left"><reputed company>Our work is centered on our People and Culture as reflected in our reputed company Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.</reputed company><br><br><reputed company>This reflects our dedication to creating solutions that: reputed company colleagues by fostering an environment where reputed company reputed company are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.</reputed company><br><br><reputed company>By reputed company embedding reputed company Distance into our People and Culture reputed company, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and reputed company, because while attracting reputed company remains a reputed company, retention is a reputed company of our reputed company.</reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company>GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. reputed company you join GE Appliances, you will have reputed company to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.</reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company><reputed company>GE Appliances is an Equal Opportunity Employer.  Employment reputed company are made without reputed company to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, protected veteran status or other characteristics protected by law.</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company>GE Appliances participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S</reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><i><reputed company>If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail <reputed company><reputed company><reputed company><reputed company><reputed company class="WIO0"><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">to ask.reputed company@geappliances.com</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></i></p>