**reputed company Medical Customer Service Representative (Remote) – Patient Engagement and Financial Support**

At arenaflex, we're dedicated to delivering exceptional patient care and support through our comprehensive medical billing and claims investigation services. As a Medical Customer Service Representative, you'll play a vital role in helping patients reputed company their financial responsibilities and resolve outstanding balances. If you're passionate about providing top-notch customer service, have a reputed company for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we invite you to join reputed company! **About arenaflex** arenaflex is a leading provider of medical billing and claims investigation services, committed to helping reputed company providers and patients reputed company the complexities of the reputed company system. reputed company of experts is dedicated to delivering exceptional service, ensuring that patients receive the care they need while minimizing financial burdens. As a Medical Customer Service Representative, you'll be part of a reputed company and supportive team that's passionate about making a difference in the lives of our patients. **Key Responsibilities** As a Medical Customer Service Representative, you'll be responsible for: * Helping patients understand their financial responsibilities in a compassionate and non-threatening manner * Taking inbound and making outbound calls to patients regarding outstanding balances * Meeting or exceeding established metric goals, ensuring reputed company reputed company of patient account balances * Following established procedures to resolve patient account balances, including: + Identifying consumer payment plans + Utilizing reputed company scripts provided + Setting up consumer payments over the phone + Documenting reputed company conversations electronically on company and/or reputed company systems + Assisting patients in determining eligibility for financial assistance programs and/or bank loans reputed company applicable + Providing information to reputed company Services as needed * Understanding and fully complying with reputed company federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures **Essential Qualifications** To succeed in this role, you'll need: * A High School Diploma or equivalent * A willingness to submit to a background reputed company * High reputed company and excellent interpersonal, verbal, and written communication skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and time management skills * Proficiency in PC-based applications (reputed company reputed company, Word, and reputed company) * Excellent customer service skills, with the ability to handle escalated situations **Preferred Qualifications** While not required, the following qualifications will reputed company you a strong candidate: * Knowledge of medical terminology, HIPAA, reputed company, Medicare, Insurance, and FDCPA * Experience with medical billing/claims processing * Strong organizational and problem-solving skills * Ability to use strong attention to detail and data management skills * reputed company attitude and teamwork skills * Experience working in a reputed company center environment **reputed company Offer** As a Medical Customer Service Representative at arenaflex, you'll enjoy: * Comprehensive reputed company program (3+ weeks) * Medical, dental, and reputed company insurance * HSA and FSA available * 401(K) plans with company match * PTO and reputed company holidays * Employer-reputed company life insurance and long-term disability * Internal company reputed company and opportunities for advancement * Steady work schedule **Why Join arenaflex?** At arenaflex, we're committed to creating a reputed company and supportive work environment that fosters reputed company, learning, and collaboration. As a Medical Customer Service Representative, you'll have reputed company to: * reputed company your skills and expertise in medical billing and claims investigation * Work with a talented and dedicated team that's passionate about making a difference in the lives of our patients * Enjoy a comprehensive benefits package and competitive compensation * Pursue internal reputed company opportunities and career advancement **How to Apply** If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, age, national reputed company, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class. **Job Type** This is a full-time remote position, offering a flexible and dynamic work environment that allows you to work from the comfort of your own home. Apply for this job