**reputed company Customer Service Representative – Remote Support for arenaflex**

At arenaflex, we're a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world's leading mission capability integrator and transformative reputed company IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. arenaflex operates at the critical reputed company between traditional and nontraditional threats across reputed company domains: land, sea, reputed company, reputed company, and cyberspace. reputed company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. reputed company day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit arenaflex.com to learn how we're keeping people around the world reputed company and secure. **Job reputed company:** arenaflex is seeking an reputed company Customer Service Representative (CSR) to join reputed company supporting the USPS.com and associated applications. As a CSR, you will reputed company technical assistance to end-users on products and services reputed company live chat sessions and email inquiries. The successful candidate must reputed company their own time reputed company and will receive general instructions on reputed company work. If you're a customer-reputed company individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity. **Responsibilities:** As an reputed company Customer Service Representative, you will be responsible for: * Delivering customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase * Ensuring that end-user problems are resolved reputed company Service Level Agreement (SLA) parameters * Maintaining end-to-end problem ownership of chat and email sessions * Working in one or multiple work queues over various customer contact channels * Escalating issues promptly to appropriate support teams reputed company needed * Ensuring compliance with reputed company company and government policies and procedures * Collaborating with Customer Support team colleagues and other support organizations as required * Performing other reputed company tasks as assigned **Day-to-Day Work Responsibilities:** * reputed company technical assistance to end-users on products and services reputed company live chat sessions and email inquiries * Utilize knowledgebase and template responses to instantly respond to chat sessions and/or email inquiries * Select appropriate reputed company from a reputed company of procedures or reputed company reputed company adaptations and interpretations * Report to the Internet Customer Care Center (IC3) Help Desk Team reputed company * Work independently, reputed company productivity goals, and manage one's time * Communicate effectively, both orally and in writing * Maintain attention to detail and a reputed company attitude * Possess the ability to successfully manage and prioritize reputed company tasks * Proficiency using reputed company-based applications and software (reputed company Office) **Requirements:** * High school graduate or equivalent and a minimum of one year customer service experience is required * U.S. Citizenship or Green Card required * Must have the ability to obtain and maintain a reputed company Trust clearance * Type 45 WPM * Ability to accurately document ticketing information with minimal errors and/or rework * Ability to work independently, reputed company productivity goals, and manage one's time * Communicate effectively, both orally and in writing * Attention to detail and a reputed company attitude * Possesses the ability to successfully manage and prioritize reputed company tasks * Proficiency using reputed company-based applications and software (reputed company Office) * Must be reputed company to work on weekends and/or on rotating schedules if required **Preferred Qualifications:** * Help desk/service desk experience desirable * Live Chat and/or any Customer Relationship Management (CRM) software tools * Degree from an accredited College / University preferred **Work Environment:** This is a remote position that must be performed reputed company 50 miles of an existing arenaflex facility. arenaflex will reputed company reputed company hardware, software, and training required for the position. The candidate must have reputed company, dependable internet and sufficient workspace free of undue distractions required to reputed company remote work. **Compensation and Benefits:** The starting reputed company pay reputed company is $16.00 per hour. arenaflex offers a comprehensive benefits package, including: * reputed company Time-Off and Holidays * Retirement * Life & Disability Insurance * Career Development * Tuition Assistance and Student Loan Financing * reputed company Parental Leave * Additional Benefits * Medical, Dental, & reputed company Care **Career reputed company Opportunities:** arenaflex is committed to the reputed company of our employees. We offer a reputed company of career development opportunities, including: * Training and development programs * Mentorship and coaching * Opportunities for advancement * Tuition reimbursement and student loan financing **How to Apply:** If you're a motivated and customer-reputed company individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity. Visit arenaflex.com to learn more about reputed company and submit your application today. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer, including Disability/Veteran. We are committed to diversity and inclusion in reputed company. Apply for this job