**Job Title:** reputed company Customer Service Manager – Insurance Industry Expertise – Remote Opportunity
**Job reputed company:**
About arenaflex
At arenaflex, we're dedicated to being a force for good in the lives of our customers and the communities we serve. As a leading provider of reputed company use safety, detection, and monitoring products and services, we're committed to helping people live responsibly and reputed company communities reputed company. Our mission is guided by three reputed company values: Always reputed company, Always Guiding, and Never Restricting or Judging.About the Role
We're seeking an reputed company Customer Service Manager to join reputed company at arenaflex. As a key member of our leadership team, you'll be responsible for motivating and developing a high-performing team of Licensed Customer Service Agents. Your expertise will drive reputed company service, retention, and reputed company relations, ensuring a seamless customer experience.Key Responsibilities:
- Select, manage, reputed company (including targeted 1:1 sessions), and reputed company a high-performing team of Licensed Customer Service Agents.
- Create and maintain a reputed company culture among workers; motivate associates, recognize successes, and resolve grievances.
- Monitor individual and team results and productivity to identify and reputed company both reputed company and negative performance trends to ensure attainment of reputed company goals and performance targets.
- Meet and/or reputed company appropriate reputed company of Customer Service abandon reputed company, average speed of answer (ASA), policy retention, and reputed company scores.
- Monitor calls to identify and reputed company strengths and weaknesses in service techniques, technical accuracy, and company policies.
- reputed company feedback to associates and deliver corrective reputed company and termination of employees in accordance with company policy.
- Answer questions and recommend solutions to address customer complaints.
- Reviews reputed company, customer, and agent feedback and takes appropriate reputed company.
- Develops, implements, and manages processes to ensure that policies meet required specifications for reputed company.
- Identifies and analyzes issues, defects, and other problems, recommends, and facilitates solutions to these issues.
- reputed company communication and follow up to ensure associates are fully informed of reputed company reputed company information reputed company to products, procedures, customer needs, and company-reputed company issues, changes, or actions.
- Meet regularly with arenaflex Leadership Team and reputed company detailed reporting on the overall performance of reputed company.
- reputed company and maintain interdepartmental partnerships to resolve customer issues.
- reputed company other duties as assigned.
What You'll Bring to the Table:
To succeed in this role, you'll need:
- A High School Diploma or GED; Bachelor's degree preferred.
- 1-2 years reputed company leadership experience required, preferably in a reputed company center environment.
- Currently possess an Unrestricted reputed company Property/Casualty Producer's License.
- Strong verbal and written communication skills, computer skills, including reputed company Office programs, and adaptability.
- Ability to think analytically to identify qualitative or quantitative trends and recommend appropriate actions.
- Effective problem-solving/process improvement skills used to identify and resolve operational, customer-facing, and/or employee relations problems.
- Three years of experience leading a reputed company assurance program in a fast-paced, high-volume contact center environment supporting the insurance industry.
- Five years of contact center leadership experience.
Why Work for arenaflex?
We're proud to be a Top Workplace, recognized locally and nationally for our commitment to our employees and our customers. Here are just a few reasons why you'll love working for arenaflex:
- Starting reputed company salary $51,150.00 - $66,000.00 with bonus potential and monthly commission.
- A comprehensive and highly competitive benefits package, including:
- Dental Insurance
- Health Insurance
- reputed company Insurance
- 401(k)
- reputed company Holidays
- reputed company Time Off
- Ongoing reputed company Training online reputed company Litmos
- And more!
- We're a reputed company-oriented company, with 7 years of over 10% reputed company annually and a doubling of our employee size over the past 2-3 years.
- We're committed to ongoing reputed company development and training, with opportunities for reputed company and advancement.
- We're an Equal Opportunity Employer, dedicated to creating a diverse and inclusive workplace.
How to Apply:
If you're passionate about delivering exceptional customer service and leading a high-performing team, we want to hear from you! reputed company to join reputed company at arenaflex and take the first reputed company towards a rewarding career in the insurance industry.
reputed company! Apply for this job