Experienced Principal Product Manager - Customer Data Platform Leader for Innovative Insurance Technology Transformation

Introduction to arenaflex

arenaflex, a leader in the insurance industry, is embarking on a groundbreaking technology transformation journey to revolutionize the customer experience. By harnessing the power of data and technology, we aim to create a seamless and frictionless experience for our customers, partners, and stakeholders. As a key player in this transformation, we are seeking an accomplished and customer-obsessed Principal Product Manager to lead the development and implementation of our Customer Data Platform (CDP). If you are passionate about driving business growth through data-driven initiatives and have a proven track record of delivering exceptional customer experiences, we invite you to join our team and be part of shaping the future of insurance technology.

About the Role

As a Principal Product Manager - Customer Data Platform at arenaflex, you will play a pivotal role in driving the development and implementation of our CDP roadmap. You will collaborate with cross-functional teams, including Product Management, Servicing, Sales, Fraud, Marketing, and UX, to understand use cases and segmentation needs. Your expertise will be instrumental in helping us build a comprehensive CDP implementation strategy aligned with our overall product and customer success goals. You will identify new data sources, onboard existing data sources, and evolve our identity resolution models to provide a single view of our customers. Your ability to build and run queries, answer questions, and build segment and solutions for users of CDP will be essential in enabling our customers to self-serve and make data-driven decisions.

Key Responsibilities

• Collaborate with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
• Work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams
• Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identify new data sources and onboard existing data sources to the CDP
• Evolving our identity resolution models (deterministic and probabilistic)
• Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
• Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
• Help build the product roadmap, define user stories, and drive trade-off decisions
• Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
• Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
• Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups
• Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Champion and educate product managers and lines of businesses on what the arenaflex CDP can do for their business
• Lead the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use) and Feasible (our engineers have the skills and technology to implement)

Essential Qualifications

To be successful in this role, you will need to have a Bachelor's degree in Computer Science or equivalent and related experience with 7 years of proven experience as a Product Manager, with 4 years in managing Customer Data Platforms. You should be familiar with technologies such as Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch, and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL. You should have strong strategic thinking, analytical, and problem-solving skills, excellent communication and interpersonal skills, and a proven ability to lead cross-functional teams and deliver results in an iterative development environment.

Preferred Qualifications

• Insurance industry experience is a plus
• An Engineering background is a plus
• Annual Salary $128,000.00 - $224,000.00 (the above annual salary range is a general guideline, and multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate)

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Principal Product Manager - Customer Data Platform, you will have the opportunity to work on complex and challenging projects, collaborate with cross-functional teams, and develop your skills and expertise in data-driven product management. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, innovation, and customer obsession. We believe in creating a work environment that is inclusive, diverse, and supportive, where employees can thrive and grow. Our company culture is built on a foundation of respect, trust, and open communication, and we encourage our employees to be creative, take risks, and strive for excellence in everything they do.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $128,000.00 - $224,000.00 per year, depending on experience and qualifications. We also offer a range of perks and benefits, including premier medical, dental, and vision insurance, paid vacation, sick and parental leave, 401(k) plan, tuition assistance, and paid training and licensures.

Conclusion

If you are a motivated and customer-obsessed product manager with a passion for driving business growth through data-driven initiatives, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Principal Product Manager - Customer Data Platform, you will have the opportunity to make a real impact on our business and our customers, and to be part of shaping the future of insurance technology. Don't miss out on this chance to join a dynamic and innovative company and take your career to the next level. Apply now and become part of the arenaflex team!