Experienced Seasonal Chat and Phone Technical Support Customer Service Agent for Dynamic and Supportive Team Environment

Welcome to arenaflex: Where Careers Thrive and Customer Experiences Matter

Imagine being part of a team that values the small moments and creates big impacts through memorable customer experiences. At arenaflex, we believe in fostering an environment where our associates can grow, learn, and thrive. With over 20 years of experience in hiring for customer support roles, we've perfected the art of creating positive moments for our customers, teams, and friends. Our modernized application technology and inbound call system ensure that our customers receive the best support possible, and our associates enjoy a fulfilling career journey.

Job Overview: Seasonal Customer Service Representative

We're seeking a highly motivated and customer-focused Seasonal Customer Service Representative to join our incredible team of people. As a representative of arenaflex, you will be responsible for providing basic technical support via phone or chat, delivering exceptional support experiences, and interacting effectively with a diverse range of customers. Your goal will be to create memorable and delightful experiences for our customers, making a positive impact on their lives and our business.

Key Responsibilities:

• Provide basic technical support via phone or chat, ensuring timely and effective resolutions to customer inquiries
• Deliver exceptional support experiences, exceeding customer expectations and creating positive moments
• Interact and communicate effectively with a variety of customers, adapting to their unique needs and preferences
• Provide a memorable and delightful experience, making a lasting impression on our customers
• Please note that you may be placed in a class that is not chat-trained, depending on availability, and that our chat-trained roles still have a phone support aspect

What We Offer: A Comprehensive Package for Your Success

At arenaflex, we're committed to providing our associates with a supportive and inclusive work environment, complete with a range of benefits and perks. These include:

• Working from home, with computer equipment provided for your convenience
• Full-time schedule, with flexibility and opportunities for growth and development
• Competitive hourly rate of $14, with incentive opportunities to recognize and reward your performance
• Hands-on, 100% paid training, to ensure you have the skills and knowledge needed to succeed
• Internal mobility, with 84% of our managers promoted within, providing opportunities for career advancement
• Employee discounts, referral bonuses, and our EverBetter wellness program, to support your well-being and happiness

Qualifications and Requirements:

To be successful in this role, you'll need to meet the following qualifications and requirements:

• Flexible and adaptable, with a willingness to learn and grow with our business
• High school diploma or GED equivalent, with a strong foundation in customer service and technical support
• 18 years of age, with a passion for delivering exceptional customer experiences
• Equipment and internet requirements, including a hardwired internet connection, working phone line, and noise/distraction-free home office environment

Location Requirements:

Please note that applicants must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming. Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings.

Essential Skills and Competencies:

To excel in this role, you'll need to possess the following essential skills and competencies:

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues
• Strong technical skills, with the ability to troubleshoot and resolve technical issues
• Problem-solving and analytical skills, with the ability to think critically and creatively
• Time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
• Adaptability and flexibility, with the ability to work in a fast-paced and dynamic environment

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to supporting the growth and development of our associates. With opportunities for internal mobility, training, and development, you'll have the chance to advance your career and achieve your goals. Our EverBetter wellness program and employee discounts will also support your well-being and happiness, both in and out of the workplace.

Work Environment and Company Culture:

Our work environment is built on the principles of inclusivity, respect, and empathy. We believe in creating a positive and supportive culture, where our associates can thrive and grow. With a strong focus on diversity, equity, and inclusion, we're committed to selecting, developing, and rewarding the best person for the job, regardless of their background or circumstances.

Compensation, Perks, and Benefits:

At arenaflex, we offer a comprehensive package of compensation, perks, and benefits, designed to support your well-being and happiness. From competitive hourly rates and incentive opportunities to employee discounts and our EverBetter wellness program, we're committed to recognizing and rewarding your contributions to our business.

Conclusion:

If you're passionate about delivering exceptional customer experiences and creating positive moments, we want to hear from you. Apply now to join our team of incredible people and start your journey with arenaflex. With opportunities for growth, development, and advancement, you'll have the chance to build a fulfilling and rewarding career with a dynamic and supportive team. Don't miss out on this exciting opportunity – apply today and take the first step towards a brighter future with arenaflex.