Experienced Technical Operations Manager – Remote Work Opportunity in IT Services Support with arenaflex

Introduction to arenaflex

At arenaflex, we are driven by a passion to be the world's most customer-centric organization, where individuals can find and discover anything they want to buy online. With a relentless focus on innovation and customer satisfaction, we hire the brightest minds and provide them with an environment that fosters creativity, improvement, and growth. As a leader in the industry, we solve complex technical and business problems with simplicity and ingenuity, making history every day. Our journey has just begun, and we invite talented professionals to join us in shaping the future.

Job Overview

We are seeking an experienced Technical Operations Manager to join our IT Services Support team. As a key member of our team, you will manage local and remote resources, define the perfect customer experience, and develop strategies to create that experience. You will leverage your expertise to help the group develop and utilize their knowledge base, expedite the resolution of recurrent issues, and identify ways to proactively reduce requests through automation, documentation, and process improvement.

Key Responsibilities

• Manage local and/or remote resources to provide highly-available IT support for arenaflex employees worldwide
• Assist the global organization in defining the perfect customer experience and own the strategies to create that experience
• Help the group develop and leverage their knowledge base to expedite the resolution of recurrent issues
• Identify ways to proactively reduce requests through automation, documentation, and process improvement
• Set high standards for issue handling, escalation, and problem management across the organization
• Guide the team with metrics and goals that clearly measure their success

Essential Qualifications

To be successful in this role, you should have:

• 5 years of experience in developing a team of technical professionals across multiple locations
• 2 years of experience in leading technology teams as an Information Technology Operations Manager
• Bachelor's degree, or 4 years of professional or military experience
• Knowledge of Linux or Unix systems administration

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in IT service management, including incident, problem, and change management
• Knowledge of ITIL frameworks and best practices
• Experience with automation tools and scripting languages
• Strong understanding of cloud computing platforms and technologies

Skills and Competencies

To excel in this role, you should possess:

• Strong leadership and management skills, with the ability to motivate and guide a team
• Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong attention to detail, with a focus on quality and customer satisfaction

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Technical Operations Manager, you will have access to:

• Opportunities for career advancement and professional growth
• Training and development programs to enhance your skills and knowledge
• Mentorship and coaching from experienced leaders and professionals
• A culture that encourages innovation, creativity, and experimentation

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment. As a member of our team, you can expect:

• A collaborative and supportive team environment
• A culture that values diversity, equity, and inclusion
• Flexible work arrangements, including remote work options
• Access to cutting-edge technologies and tools
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including:

• A salary range that reflects your experience and qualifications
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Access to employee discounts and perks
• Opportunities for bonuses and stock options

Conclusion

If you are a motivated and experienced Technical Operations Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With our commitment to innovation, customer satisfaction, and employee growth, we offer a unique and rewarding work environment that will help you achieve your career goals. Apply now to join our team and be a part of shaping the future of arenaflex!