**Experienced Enterprise Customer Experience Expert – Web & Cloud Application Development**

Join arenaflex and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies, using Machine Learning and Artificial Intelligence, and an advanced and sophisticated tech stack. **Job Summary:** The Enterprise Customer Experience Expert (ECXE) is a key role in the Customer Care organization, dedicated to delivering high-impact technical solutions and ensuring the satisfaction, health, and retention of enterprise customers. This role emphasizes a commitment to customer advocacy, leveraging advanced knowledge in OCR, Intelligent Document Processing (IDP), and automation to maximize customer success and contract fulfillment. **Key Responsibilities:** * Enterprise Support Management: Serve as the primary contact for enterprise customers, ensuring they receive full value from their support contracts through tailored solutions that meet technical and business objectives. * Technical Solution Design: Leverage expertise in arenaflex tools (Vantage, FlexiCapture, FlexiLayout, FineReader Engine) and scripting to create, optimize, and implement automation solutions that improve customer processes. * Proactive Engagement and Advocacy: Conduct regular check-ins and provide technical guidance to customers, ensuring evolving needs are met and advocating for customer priorities within the organization. * Advanced Analytics and Troubleshooting: Apply strong analytical and programming skills to diagnose complex issues, design innovative solutions, and improve system performance. * Expert Connects and Customer Health Monitoring: Conduct regular annual system health checks and Track customer health metrics (e.g., system performance, configuration performance, user adoption, issue resolution) and address concerns that may impact satisfaction or retention. * Code Quality and Support: Conduct in-depth code reviews and debugging to ensure high-quality, reliable implementations aligned with customer requirements. * AI and Automation Integration: Utilize knowledge of generative AI and LLM models to innovate and optimize data extraction and processing solutions for customer needs. * Customer Feedback and Improvement: Collect and analyze feedback, working with internal teams to enhance service quality and address common challenges. **Required Skills and Experience:** * Technical Expertise: Minimum of 8+ years in OCR, IDP, and automation, with at least 3+ years specializing in arenaflex tools (Vantage, FlexiCapture, FlexiLayout, FineReader Engine) and scripting. * AI Knowledge: Familiarity with generative AI and LLM models, applying these technologies to develop customer solutions. * Analytical Skills: Strong analytical abilities and programming experience to create effective, scalable business solutions. * Soft Skills: Excellent communication, interpersonal skills, and work ethics. * Code Quality: Expertise in performing thorough code reviews and efficient debugging. **Preferred Qualifications:** * Experience with Enterprise Support Contracts: Previous experience managing enterprise support contracts, particularly in technology or software-as-a-service (SaaS) environments, is a plus. * ITIL Certification: ITIL (Information Technology Infrastructure Library) certification or equivalent experience in service management best practices is highly desirable. * Technical Product Knowledge: Familiarity with the company’s products and services, especially in the context of technical support, will be an advantage. **Why Join Us?** As an Enterprise Customer Experience Expert focused on Enterprise Support, you will play a key role in ensuring our enterprise customers receive exceptional service and support, contributing to their success and long-term satisfaction. **Benefits:** * Comprehensive medical, accidental, and life insurance * Weekly wellness sessions to support your physical and mental well-being * A generous paid time off policy * Work from home, remotely, or hybrid * Partial compensation for glasses and lenses * Private health insurance * Volunteering Time Off (2 days/year) * SZÉP Card for recreational activities * 3 extra days/month for 'sick leave' without doctors visit * Flexible working hours **Work Environment and Company Culture:** At arenaflex, we provide remote and hybrid working options to fit all lifestyles. We use flexible hours across most of our teams to allow you to find your own definition of balance. Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about. To ensure your family is cared for, we offer paid parental leave in all our locations. We are a global team of 800+ colleagues, spread across 15 countries on four continents. With 30+ nationalities and ages ranging from 21 to 80, our workforce reflects the world. Innovation and excellence run through our veins. Our teams gather the expertise which has garnered arenaflex more than 140 technology patents. We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments. **Career Growth Opportunities and Learning Benefits:** As an Enterprise Customer Experience Expert, you will have the opportunity to work with experts who are creating market-leading technologies, using Machine Learning and Artificial Intelligence, and an advanced and sophisticated tech stack. You will be part of a team that celebrates your unique work style and provides flexible work options, a supportive team, and rewards that reflect your value. **How to Apply:** If you are a motivated and experienced professional looking for a new challenge, please submit your application to this job posting. We look forward to hearing from you! Apply for this job