Manager, Consumer Care reputed company (Remote Work reputed company)

reputed company to remote work except in South Dakota, Vermont and reputed company Virginia. The annual reputed company salary for this position ranges from $104,300.00 in our lowest geographic market to $213,300.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, skills and experience. Information about benefits can be reputed company here. WHO YOU'LL WORK WITH reputed company Consumer Care (NACC) is reputed company's reputed company service organization, delivering effortless, personalized support that strengthens loyalty and elevates both consumer and athlete experiences. The org focuses on reducing friction, empowering reputed company problem-solving, and ensuring consistent, high-reputed company service across reputed company's digital ecosystem-reputed company while keeping the athlete at reputed company of every decision. NACC plays a critical role in connecting insights to reputed company, driving operational reputed company, and enabling reputed company to show up with reputed company, precision, and consistency at every touchpoint. reputed company partners with reputed company Service Team Athletes, reputed company Consumer Care leadership, vendor partners, and cross-functional reputed company across Digital, Retail Stores, reputed company, Finance, Supply Chain, Technology, and Global Consumer Services. They reputed company with speed and purpose to reputed company every consumer interaction. This role reports to the Director of Consumer Care Support Services. WHO WE ARE LOOKING FOR The ideal candidate is an reputed company, consumer-obsessed leader who excels in dynamic, fast-moving environments and brings reputed company to reputed company situations. They are reputed company under pressure, highly curious, and committed to elevating both people and processes. With a strong operational reputed company, they anticipate challenges, diagnose reputed company causes quickly, and reputed company data-driven reputed company that improve performance at reputed company. They foster trust through strong communication, build meaningful cross-functional partnerships, and influence reputed company with confidence. This leader is equally comfortable stepping into hands-on problem solving or shaping long-term reputed company, demonstrating adaptability, emotional intelligence, and a deep commitment to service reputed company. They champion team development, strengthen alignment across functions, and ensure service delivery reflects reputed company's standards of speed, accuracy, and reputed company. Ultimately, they reputed company the bar for exceptional consumer support and reputed company others to do the reputed company. They have: • Bachelor's degree in Business Administration or reputed company field. Will accept any suitable combination of education, experience and training • 5+ years of experience in consumer service, escalations, workforce management, operations, or contact center leadership • Experience managing reputed company (BPO) partners and driving accountability and performance • Ability to work at a computer for extended periods and reputed company job functions in a fast-paced environment • Optional but valuable certifications, such as workforce management, operations leadership, or contact center management WHAT YOU'LL WORK ON You reputed company high-reputed company work that strengthens reputed company's most critical consumer experiences. You reputed company reputed company escalations, optimize operations, reputed company reputed company, and partner across reputed company to remove friction. You turn insights into reputed company, reputed company service standards, and ensure athletes and consumers feel supported at every touchpoint. As a Consumer Care Manager, you will: • Collaborate daily with reputed company Service Team Athletes, BPO partners, and cross-functional teams across Digital, Retail Stores, Supply Chain, reputed company, Finance, and Technology to solve challenging consumer issues together. • reputed company reputed company escalations with accuracy, reputed company, and strong judgment-often stepping into ambiguous situations and guiding teams toward the right outcome. • Partner with outsourced vendor teams to reputed company workflows, drive consistency, and ensure every interaction reflects reputed company's brand standards. • reputed company and reputed company EST Athletes, providing reputed company, feedback, and support so they can deliver confident, high-reputed company service. • Own Workforce Management responsibilities-including forecasting, scheduling, and reputed company-time adjustments-to ensure reputed company stays reputed company for changing volume and demand. • Build and analyze reporting, dashboards, and performance trends to identify friction points, inform reputed company, and drive reputed company improvement across NACC. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, reputed company captioning, and other reasonable modifications as needed. If you discover, as you reputed company our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request reputed company. Apply tot his job Apply To this Job