[Remote] Real Estate Application Support Specialist II (MRI or Yardi)

Note: The job is a remote job and is open to candidates in USA. RealFoundations is a company that provides support services to clients in the real estate sector. The Real Estate Application Support Specialist II is responsible for client support and technical issue resolution, acting as the initial point of escalation for support agents. Responsibilities • Monitor ServiceNow queue and respond to client requests for support in a timely manner • Prioritize and route client requests to other internal and external resources • Document client requests and resolutions in ServiceNow • Understand client metric and status reports • Participate in client status calls • Develop and present client and internal training on applications and business processes • Track trends of service requests and work with clients to mitigate recurring incidents • Submit accurate time and expense reports in a timely manner Skills • Provides support services to clients • Provides client support and technical issue resolution via service requests, e-mail, phone and other electronic medium • Delivers how to support as related to specific applications and business processes • Acts as the initial point of escalation for other support agents • Monitors ServiceNow queue and responds to client requests for support in a timely manner • Prioritizes and routes client requests to other internal and external resources • Documents client requests and resolutions in ServiceNow • Understands client metric and status reports • Participates in client status calls • Develops and presents client and internal training on applications and business processes • Tracks trends of service requests and works with clients to mitigate recurring incidents • Submits accurate time and expense reports in a timely manner Company Overview • RealFoundations is a real estate company providing property management and investment services. It was founded in 2000, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is http://realfoundations.net. Company H1B Sponsorship • RealFoundations has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job