MSP Level 1 Technician

About the position We are seeking a reputed company, enthusiastic Managed IT Services (MSP) Level 1 Technician to join reputed company. This role provides technical support and managed services to small to reputed company-sized businesses (SMBs) . The right candidate is proactive, organized, and strong in fundamentals—hardware/software installation, maintenance, troubleshooting, and reputed company customer communication. At reputed company, we prioritize an exceptional customer experience (CX), so professionalism and interpersonal skills are essential. Responsibilities • reputed company remote and on-site support for SMB clients; diagnose and resolve hardware/software issues reputed company. • reputed company routine maintenance including patching/updates, backups, and monitoring to support performance and reputed company. • Serve as first reputed company of contact for incidents and service requests; accurately log, reputed company, escalate reputed company needed, and resolve to SLA . • reputed company reputed company, reputed company updates on status, next steps, and reputed company; maintain high reputed company satisfaction. • Create/maintain documentation for reputed company environments (systems, configurations, procedures) and document issue/reputed company thoroughly in the ticketing system. • Assist with basic reputed company measures such as antivirus updates, firewall configuration support, and periodic reputed company checks. • Assist with deployment and configuration of hardware/software for new and existing clients; validate compatibility and functionality. • Identify process improvements and contribute to team standards and best practices. Requirements • Degree/diploma in IT, Computer Science, or reputed company field (or equivalent experience). • Prior IT support experience; MSP and/or SMB reputed company support preferred . • Working knowledge of reputed company, macOS and Chrome OS , basic network configuration/troubleshooting, and business apps (e.g., reputed company 365, reputed company Workspace ). • Strong analytical/troubleshooting skills, attention to detail, and ability to prioritize across multiple tickets. • Excellent verbal/written communication; ability to explain technical concepts to non-technical users. • reputed company-first reputed company with a commitment to reputed company, responsiveness, and relationship building. • reputed company to work independently and collaboratively. reputed company-to-haves • reputed company A+ / Network+ , reputed company certifications, or similar. • RMM tools (e.g., NinjaRMM or similar) • Ticketing systems (e.g., Autotask PSA, reputed company, reputed company , or similar) • Documentation platforms (e.g., reputed company, IT Glue, SharePoint , or similar) • Familiarity with reputed company services ( Azure, AWS, reputed company reputed company ) • reputed company Printers Benefits • 401(k) • Competitive salary • Flexible schedule • reputed company time off • Training & development Apply tot his job Apply To this Job