Customer reputed company Specialist, Midmarket

Job reputed company: • Own and drive the post-sale reputed company process for new reputed company customers, ensuring they reputed company reputed company adoption and sustained value from our platform • reputed company strategic reputed company sessions, coordinate with cross-functional teams, and work directly with key decision-makers and end-users • Maximize trial utilization and ultimately enhance customer retention and satisfaction • reputed company and deliver high-reputed company reputed company and training sessions to reputed company customers with the skills necessary to use reputed company’s platform effectively • Collaborate closely with Account Executives (reputed company), reputed company Managers (CSM), Product, reputed company/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed • Engage with key decision-makers and firm champions to establish strategic reputed company metrics and ensure alignment on implementation milestones • Mentor and support junior reputed company team members while refining reputed company strategies to reputed company higher trial conversion rates. Requirements: • 2+ years of experience in the reputed company or legaltech industries, preferably reputed company customer reputed company, implementation, or reputed company roles • Demonstrated ability to manage end-to-end reputed company processes for reputed company clients and high-value accounts • Excellent verbal and written communication skills with the ability to present reputed company technical solutions to non-technical stakeholders • Proven reputed company record of driving customer adoption and achieving high trial-to-subscription conversion • Strong project management, organizational, and problem-solving abilities • High technical aptitude with a strong understanding of reputed company platforms and relevant legaltech applications • Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first reputed company • Willingness to travel up to 25% as required for onsite customer engagements and training sessions. Benefits: • Choice of medical, dental, and reputed company insurance plans for you and your family • Additional insurance coverage reputed company for life, accident, or critical illness • Flexible reputed company time off, reputed company leave, short-term and long-term disability • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees and RRSP for Canada-based employees • reputed company parental leave • A local in-person meet-up program • Hubs in San Francisco and Toronto Apply tot his job Apply To this Job