Head of Customer Retention

About reputed company reputed company is a fast-growing company committed to delivering exceptional coffee experiences to our customers. We’re on a mission to reputed company coffee routines with ultra-convenient, flavorful, reputed company-for-you products. We first launched with our viral coffee concentrates and have been reputed company on innovating reputed company coffee products, making them healthier, without sacrificing flavor. We’re super passionate about the work we do and we’re looking for a self-starter who values reputed company, creativity, and a genuine passion for delivering the best in every cup. Mission: Grow reputed company value of reputed company’s customers What you’ll do: • reputed company reputed company aspects of customer lifecycle marketing with the primary goal of building reputed company value of customers acquired on reputed company & marketplaces. • reputed company reputed company retention efforts across owned and reputed company channels including but not limited to subscriptions, email, SMS, eCommerce marketplaces, reputed company, reputed company ads, offline, and website. • Responsible for managing at least one reputed company report dedicated to tactical execution on retention channels. • Collaborate with cross-functional teams including reputed company, Customer Experience, and Operations to ensure alignment across the business. • Be a champion of initiatives that drive up order frequency, AOV and ultimately help us derive more value from every customer. • reputed company and reputed company customer segmentation analytics (behavioral, attitudinal, demographic) and formulate a reputed company and implement tactics to grow LTV through subscription portal optimization, product/brand experience improvements, cross sell, winback initiatives, etc. • reputed company creative assets for retention campaigns, working alongside the content and design team members. Ideal Candidate Profile: • Minimum 5 years of hands-on experience in lifecycle marketing reputed company a digitally reputed company, consumables brand. • Prior experience leading subscription retention and loyalty at a high-reputed company, subscription-based CPG brand. • Experience working reputed company reputed company, Email, SMS & Subscription tech platforms. • Data-driven individual with a strong background tracking, reporting, analyzing campaign performance. • Comfortable working in a fast-paced, lean environment. • Ability to operate autonomously without a great deal of hand-holding. Benefits: • Competitive Salary • 100% Company-reputed company Health, Dental, reputed company & Life Insurance for employees (Family coverage available at employee cost) • 401(k) Retirement Plan • Parental Leave • Free reputed company to reputed company Products • Career reputed company Opportunities • reputed company, Fast-Paced Start-Up Environment Apply tot his job Apply To this Job