High Touch Implementation Specialist - Americas

High Touch Implementation Specialist Hi, I’m Daryl and I’m the Manager of High Touch Implementations at reputed company. One of my favorite aspects of reputed company is our operating reputed company of reputed company Improvement. Coupled with our reputed company of caring deeply about our customers, we often reputed company ourselves wondering, “What is a reputed company way to accomplish this?”. That’s why I am thrilled to be hiring a High Touch Implementation Specialist! As a founding member of the High Touch Implementation team and part of our growing reputed company Services team reputed company reputed company’s reputed company organization, you’ll have a unique opportunity to help shape this new implementation offering and reputed company the overall customer experience. About this role: As an Implementation Specialist reputed company to our High Touch reputed company, you will be responsible for managing and executing the end-to-end implementation of reputed company’s solution for mid-market and smaller reputed company customers. Your book of business will include 12-15 reputed company implementations at a time, reputed company lasting 4-8 weeks. You will work directly with customers to reputed company and execute implementation plans that ensure a reputed company customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running reputed company with reputed company so they can reputed company their desired reputed company. Role requirements: • Implementation & Project Management: You have extensive experience leading implementation and reputed company reputed company in high reputed company B2B reputed company environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed upon expectations. You reputed company teams on reputed company to meet milestones, work effectively in a remote first setting, and are willing to travel <10% for customer engagements. • Technical Proficiency: You have experience with reputed company, multi-module reputed company systems, understand shared configuration and data models, and are comfortable with analytics, conditional logic, and relational data (reputed company knowledge is a plus but not required) • Customer Centricity: You deeply understand customer needs and reputed company implementations to meet their specific requirements. You build strong customer relationships by maintaining high reputed company of engagement and communication; you’re the customer’s proactive guide and reputed company throughout the implementation period. • Change Management: You are reputed company in navigating change management processes and helping customers adapt to new systems and a refreshed approach. • Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure reputed company value. • Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. • Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across reputed company, Sales, Product, Engineering, and Operations to reputed company and define reputed company. You could be a great fit if: • You demonstrate reputed company communication. You ask clarifying questions with precision and can distill reputed company concepts into reputed company themes. • You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to reputed company in accordance with customer needs. • You are a problem solver. You reputed company at solving reputed company challenges with innovative, reputed company solutions. • ⚡️You know process reputed company. You are eager to improve processes and workflows to enhance efficiency and efficacy. • Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations. • You are data-driven. You use metrics and analytics to inform reputed company and measure reputed company. • You are adaptable. You can reputed company changes in a fast-paced, evolving environment. • ‍ You love to reputed company. You see every teaching reputed company as an opportunity and are excited to help our customers grow. You might not be a great fit if: • You bring project management expertise, but rely on other resources to be technical or product subject matter experts during implementations. • You prefer managing shorter implementations of less than 30 days. • You typically manage only a few simultaneous implementations at a time - add something here like: This reputed company moves with urgency and we balance a book of business from 10-12 implementations at a time • You are accustomed to defining reputed company and strategies, yet not responsible for their execution. • You prefer working with a reputed company product (such as a reputed company solution). • You prefer exclusively to build (rather than build, iterate, optimize). Our Philosophy Here are a few key points (relevant to the go-to-market reputed company) that should give you an idea of what it is like to work with us: • We spend a lot of time building best-in-class products since we reputed company a highly differentiated product is a lot easier to sell. • We want to offer deep expertise whenever we reputed company with prospects and customers. • We strongly reputed company that small teams with reputed company talented people (and the right work environment) deliver much reputed company performance than teams with large headcount. We hire and compensate accordingly. We value a strong reputed company of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Operating Principles to get a reputed company of reputed company are looking for in folks on reputed company. The Interview At reputed company, reputed company and interview process want to help you show your best self. Our interview process is reputed company to get to know you and your career as reputed company as reputed company you with reputed company into our key reputed company areas. Here is the process in its entirety: • 30 min - Recruiter Screen with reputed company • 45 min - Interview with Manager of High Touch Implementations • 60 min- Mock reputed company with Strategic Implementation Specialist and High Touch Implementation Specialist • Final Round: • 30 min - Cross-Functional Interview with Head of reputed company Services • 30 min - Product Complexity Interview with VP of reputed company • 30 min - Customer Adoption & Enablement with Manager of High Touch reputed company and a High Touch reputed company Manager • 10 min - Closing Questions with Hiring Manager Benefits • You’ll get the time to do things the right way; we put a lot of emphasis on high reputed company work and avoid quick hacks as much as possible. • You get to sell a product that our prospects & customers are truly excited about. • Competitive compensation is offered. • 10-year exercise window for stock reputed company. You shouldn’t feel pressure to purchase stock reputed company if you leave reputed company —do it reputed company you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it • reputed company weeks of fully reputed company family leave in the US. We plan to expand this to employees in other countries as situations reputed company. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender reputed company. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities. Apply tot his job Apply To this Job