Client Success Liaison – Language Services

Job Description: • Receive and process incoming client requests for interpretation and translation services • Assign qualified language professionals based on client requirements, including language, specialization, and availability • Monitor ongoing tasks to ensure timely delivery and maintain service quality • Maintain clear, consistent, and professional communication with clients and interpreters/translators throughout the service lifecycle • Guide new clients through onboarding, including setup and clarification of service expectations • Provide responsive support, address client concerns, and troubleshoot service-related issues effectively • Exercise independent discretion regarding the prioritization of projects, resource allocation, and resolution of escalated client concerns • Maintain and update an internal database of language professionals, ensuring accuracy regarding certifications, qualifications, and availability • Identify language service coverage gaps and support recruitment efforts to address these needs • Track service performance metrics to ensure alignment with standards and identify opportunities for improvement • Implement feedback mechanisms to enhance client satisfaction and support continuous improvement initiatives • Build and maintain relationships with clients, including site visits for consultations, presentations, and client relationship management • Represent the company at industry events, conferences, and networking opportunities • Promote language services to clients and identify upselling opportunities where applicable Requirements: • Bachelor’s degree in Communications, Linguistics, Business, or related field (or equivalent experience) • 2+ years of experience in coordination, scheduling, or client services (language services preferred) • 2+ years of business development or nurturing clients to foster relationships and upsells • Strong organizational and multitasking skills • Proficiency in Translation Project Management and Interpreter Scheduling tools • Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner • Exceptional verbal and written communication skills • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner • Must be self-motivated and able to work well independently as well as on a multi-functional team • Ability to handle sensitive and confidential information appropriately • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel Benefits: • Must be able to pass a background check • May require additional background checks as required by projects and/or clients at any time during employment Apply tot his job Apply To this Job