[Remote] EverHealth - Strategic Customer Success Manager (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform that provides integrated SaaS solutions for service-based businesses. They are seeking a Strategic Customer Success Manager to manage complex healthcare clients, drive adoption and retention, and deliver value through partnerships and strategic guidance. Responsibilities • Manage a diverse portfolio of 100-200 healthcare accounts, balancing attention between strategic and growth clients • Develop and execute success plans tailored to each customer segment to drive platform adoption and identify and share best product workflows that help them close process gaps and improve success metrics • Identify expansion opportunities within existing accounts and collaborate with Sales on upsell strategies • Conduct regular business reviews with key stakeholders to demonstrate ROI and value realization • Monitor account health metrics to proactively address potential churn risks • Serve as the voice of the customer to internal teams, advocating for client needs and feature requests • Guide customers through product updates and new feature releases to maximize platform utilization • Collaborate with Implementation and Support teams to ensure seamless customer experiences • Track and analyze usage patterns to identify opportunities for deeper platform integration • Develop scalable approaches for managing a high volume of accounts while maintaining quality engagement • Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty • Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience • Be an expert on EverHealth products maintaining a deep understanding of our solutions Skills • Bachelor's Degree preferred • 7+ years in Customer Success, ideally in SaaS or HR tech • Proven success with renewals, cross-sell, and expansion strategies • Experience building and executing customer success plans aligned to business goals • Skilled in using and creating playbooks to drive scalable success motions • Strong discovery and consultative skills — able to uncover customer needs and align solutions to long-term vision • Comfortable navigating organizational change and helping others adapt to new ways of working • Experience transitioning from reactive to proactive CS models • Executive presence and ability to engage with VP/C-suite stakeholders • Data-driven mindset — uses customer health scores, usage data, and KPIs to inform strategy • Background in behavioral health or healthcare is a strong plus • Experience with customer advocacy and influencing product roadmap through feedback • Strong cross-functional collaboration with Sales, Product, and Support • Natural mentor or coach — able to elevate team thinking and share best practices Benefits • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program Company Overview • EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.evercommerce.com/. Apply tot his job Apply To this Job