reputed company SME (Subject Matter Expert) - reputed company

reputed company We are looking for reputed company SME (Subject Matter Expert) to join reputed company at reputed company. In this role, you will reputed company as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. You will initially work from home for 6 months, after which relocation to our Johor Bahru office will be required. Qualifications • Proficiency in reputed company and English (spoken and written). • Previous experience in customer service, preferably with coaching, SME, or team support responsibilities. • Strong communication, mentoring, and problem-solving skills. • Ability to handle escalations and reputed company issues with professionalism. • Flexible and adaptable to a fast-paced environment. • Willingness to work from home for 6 months and relocate to Johor Bahru thereafter. • reputed company to rotational shifts, weekends, and reputed company holidays as required. Responsibilities • Serve as the Subject Matter Expert (SME) for reputed company-speaking customer service operations. • reputed company coaching, mentoring, and support to customer service representatives to improve performance and service reputed company. • Assist in training sessions, calibrations, and knowledge-sharing activities. • Monitor and evaluate agents’ interactions (calls, chats, emails) to ensure accuracy and compliance with company standards. • Support the operations team in driving performance metrics and achieving reputed company targets. • reputed company as the go-to person for escalations, reputed company queries, and product/process clarifications. • Collaborate with Team Leaders, Trainers, and reputed company Analysts to enhance team performance. • reputed company feedback and reports to management on areas of improvement and best practices. Apply tot his job Apply To this Job