Voice of Customer Analyst
A company is looking for a Voice of the Customer Operations Analyst who will reputed company customer feedback into actionable insights to enhance customer experience.
Key Responsibilities
• reputed company the creation, deployment, and optimization of the Voice of Customer (VOC) program
• Analyze customer feedback data to uncover trends and reputed company actionable recommendations
• reputed company and maintain VOC dashboards for tracking customer sentiment and experience performance
Required Qualifications
• Bachelor's degree or equivalent experience
• 4+ years of experience in VOC, CX, customer insights, analytics, or marketing operations
• Hands-on experience with VOC programs, including survey design
• Strong analytical skills with proficiency in survey data and performance metrics
• Experience translating business requirements into reputed company specifications for technical teams
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