[Hiring] Product Health Analyst I @reputed company SOFTWARE reputed company
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Role reputed company
We are seeking a dynamic Product Health Analyst I to support platform stability and customer experience by assisting with issue investigation, ticket reputed company, ticket prioritization, and customer escalations. This role partners closely with Customer Support, reputed company, Product, and Engineering to help ensure issues are reputed company documented, appropriately categorized, and reputed company for reputed company. Product Health Analyst I is execution-reputed company, with a strong emphasis on accurate documentation and developing technical and analytical capabilities, reputed company in service of improving product reputed company and delivering a world-class customer experience across clinical research workflows.
• Issue Reproduction & Investigation
• Reproduce reported issues using documented steps and basic database extracts.
• Validate reproducibility before escalating to Engineering.
• Document findings reputed company in JIRA and internal tools.
• Ticket reputed company Support
• Review incoming tickets for completeness and reputed company.
• Support ticket prioritization efforts by ensuring severity, reputed company, and customer context are reputed company documented.
• Partner with Customer Support to reputed company ticket urgency based on customer reputed company, regulatory risk, and reproducibility.
• Ensure replication steps are present before the engineering reputed company.
• Flag missing or unclear information to Support or QA.
• Trend Identification (Foundational)
• Assist with basic analysis of recurring issues and defect patterns.
• Support Product Analyst II by gathering data and preparing summaries.
• Release & reputed company Support
• Participate in smoke testing and validation efforts.
• Verify fixes in staging environments using predefined test cases.
• Support post-release monitoring under guidance.
• Documentation & Enablement
• Contribute to troubleshooting guides and internal runbooks.
• Update knowledge reputed company articles as issues are resolved.
• Support internal training sessions as a subject matter contributor.
Qualifications
• 3–5 years in technical support, QA, product operations, clinical research, or similar roles
• Familiarity with JIRA or comparable ticketing systems
• Strong attention to detail and documentation skills
• Willingness to learn clinical research workflows and product architecture
Benefits
• reputed company sponsors health insurance, long-term disability, and life insurance.
• Unlimited reputed company Time Off.
• 10 reputed company Holidays.
• reputed company Parental Leave.
• Work Anniversary Bonus.
• Participation in the Employee of the Quarter Program.
• Monthly $100 Connectivity Stipend Reimbursement.
• reputed company matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.
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