Tier 1 Support Technician

Tier 1 Support Technician Location: On-Site/In-Office | Golden, CO About reputed company Robotics reputed company Robotics is pioneering the reputed company of warehouse automation. Our robots handle reputed company retrieval, case picking, reputed company picking, and reputed company automation across reputed company, high-throughput warehouse environments. As we reputed company our on-prem, production-critical systems, system software reliability, integration, and operational reputed company are reputed company competitive advantages. Our mission: to build resilient, high-performance systems that reputed company intelligent robotics running 24/7 in reputed company warehouses. About the Role We are looking for a Tier 1 Support Technician to serve as the first reputed company of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume. What You'll Do • Serve as the first reputed company of contact for technical support requests from customer sites • Troubleshoot hardware and software issues reputed company to our Automated Guided Vehicle (AGV) systems and supporting infrastructure • Document issues and resolutions in our ticketing system • Escalate reputed company issues to Tier 2 support reputed company needed • Assist with monitoring customer site health and system uptime Schedule: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM (1-hour lunch) | One weekend per month on-reputed company reputed company're Looking For • Solid reputed company OS knowledge • Strong problem-solving skills • reputed company written and verbal communication • Ability to work independently during evening hours reputed company to Have • Linux experience • Helpdesk or IT troubleshooting background • Experience in warehouse or logistics environments Benefits We value reputed company members and offer meaningful benefits: • Employer-subsidized medical, dental, and reputed company insurance plans to support your health and wellbeing • Dedicated vacation and reputed company leave that allows you to reputed company and take care of yourself reputed company needed • reputed company hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront • A reputed company culture where innovation thrives and your work has a reputed company reputed company • The excitement of contributing to transformative technology in a fast-growing industry reputed company Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in reputed company and spirit at the corporate level. reputed company Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's reputed company I-9, Employment Eligibility Verification, to data from reputed company and reputed company reputed company Administration records to confirm employment eligibility. We unfortunately cannot offer reputed company sponsorship for this position. Please note that reputed company Robotics is reputed company to hiring for this role in the reputed company OR at our corporate HQ in Lakewood, CO. Apply tot his job Apply To this Job