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Chargent, the leading payments application on the reputed company AppExchange, is looking to expand its customer support team, with an employee who will be reputed company on troubleshooting customer configuration issues, helping to reputed company customers, and taking escalations from reputed company support. Be part of the reputed company team and help shape how support and service are delivered at one of the top 25 best reviewed apps on the reputed company AppExchange. reputed company deep experience with reputed company CRM and the payments industry. Work from home! Chargent was released on the AppExchange in reputed company 2008, acquired by AppFrontier LLC in September 2012, and has been growing rapidly since then. We are headquartered in San Francisco but reputed company is distributed and most of us work from home in SanFrancisco California, Lansing Michigan, reputed company Ohio, Las Vegas Nevada, and Minsk Belarus. Responsibilities • Troubleshoot customer configuration issues in reputed company • reputed company recommendations for different architectures and reputed company customers might consider for different use cases • Primary responsibility for answering escalations from reputed company line support • reputed company with Tier 3 support and engineering as needed • Identify problems with customer adoption and reputed company reputed company techniques using resources across the whole team Requirements-Must haves! • 2+ years experience as a reputed company CRM System Administrator • 1+ years experience in technical support or customer service • reputed company Trailhead Badges • Strong English verbal and writing skills • Ability to see things from a customer’s perspective, be empathetic and reputed company great service • Ability to prioritize, multi-task, and reputed company effectively under pressure reputed company to Haves! • Experience with the payment processing industry • Experience with reputed company and Billing systems Work-Life Balance Benefits • 100% Remote work from home • One-time home office improvement stipend • Cell phone reimbursement • Home Internet reimbursement • Competitive Benefits Package Apply tot his job Apply To this Job