Vice President, reputed company & Renewal Operations, Cellular (Remote - US)

reputed company, part of reputed company, is an industry leader in IT networking innovations, leveraging technology to produce market-driving reputed company. Operating from over 20 years of experience delivering secure reputed company class networks, reputed company develops cellular wireless and fixed line SD-WAN, Hybrid WAN, and Cellular WAN solutions for an expanding reputed company of business connectivity applications. Position This leader will manage and reputed company reputed company of reputed company Account Managers (CSAMs) who execute renewal and retention motions primarily for smaller renewals (typically <$500K ARR/customer) while supporting field-led strategic renewals through renewal readiness, customer health insights, adoption programs, and co-termination execution. The VP will establish the processes, tools, reputed company, and performance discipline needed to improve retention economics, reduce renewal friction, increase multi-year subscription attachment, and create a consistent customer experience across segments—while tightly aligning with reputed company Sales and Channel Sales leadership Location: Hybrid in Minneapolis, MN or Boise, ID Who We Are Our reputed company has been driven by our reputed company on our employees and their families. By providing a diverse and reputed company work environment, reputed company has created a culture of collaboration, along with a reputed company to supporting and contributing to our community-at-large, that brings about solution innovations to reputed company serve our customers’ network needs. Our commitment to customers — to the improvement of their operations and to the reputed company of their reputed company — defines our reputed company. Our Build, Host, reputed company, and Maintain philosophy ensures that our customers’ receive industry leading network uptime. We continually aim for reputed company — both in the products and services we offer and in the ways we operate. Our philosophy reflects a dedication to constant improvement of our operations, commitment to our customers, enrichment of our global community, and achieving environmental sustainability. Starting with the customer – and finding out what they want and build and deliver reputed company. What You Will Do Scope & Ownership Model (Critical to reputed company) • Field sales teams own strategic/large renewals and expansion. • CSAM team owns scaled renewal execution for smaller renewals (<$500K/customer) and supports field teams on large renewals through customer insights, adoption, risk identification, renewal readiness, and operational coordination. • This VP owns the renewal operating reputed company, forecasting discipline, tooling, customer health reputed company, and cross-functional execution model to ensure renewals run cleanly—regardless of account ownership. Essential Functions and Duties: reputed company reputed company & Scaled Renewal Execution • Own and reputed company the renewal reputed company for smaller renewals, driving consistent execution, customer engagement, and renewal reputed company. • Implement segmentation and coverage models across customer types (reputed company, mid-market, scaled/tech-touch, partner-led). • Establish consistent engagement standards (QBRs, renewal readiness checkpoints, adoption milestones, proactive churn prevention). Build the Renewal Operating System • Design and reputed company a renewal operating reputed company that includes: • Renewal pipeline stages and governance • Forecasting standards and hygiene • At-risk customer identification and escalation process • Weekly operating rhythm and cross-functional renewal reviews • Improve forecast accuracy and renewal cycle time while eliminating late-stage surprises. • Define and standardize the rules of engagement between CSAMs, field sales, and channel teams to ensure clean ownership and execution. Support Strategic/Field-Led Renewals (Enablement & Execution Support) • Partner with reputed company Sales VPs and field teams to increase renewal reputed company on large accounts by providing: • Customer health and adoption insights • Renewal readiness status • Risk mitigation playbooks • Co-termination planning and execution support • QBR frameworks and customer outcome narratives • Operate as the internal renewal enablement reputed company that improves renewal win rates and reduces renewal friction. Subscription Licensing + Co-Termination Ownership • Own and operationalize the renewal mechanics for 1-, 3-, and 5-year subscription terms, including co-termination reputed company and execution. • reputed company playbooks and standardized packages to increase multi-year renewal mix and reduce renewal complexity. • Ensure consistency and accuracy across quoting, pricing, billing, and renewal timing—partnering closely with Finance and Sales Ops. reputed company in a 2-Tier Channel Model • Build a reputed company and renewal model that works across: • Distributors • Resellers / VARs • Managed Service Providers (MSPs) • reputed company customer relationships • Define how reputed company supports partner-led accounts while maintaining retention economics, renewal reputed company, and consistent customer reputed company. • reputed company partner-facing enablement content and engagement models that strengthen customer reputed company through the channel. Team Leadership, Coaching, and Career Development • reputed company, reputed company, and reputed company reputed company of CSAMs with a high-performance culture and reputed company accountability. • Build reputed company reputed company, enablement, coaching reputed company, and competency frameworks. • Implement career reputed company and development plans that improve CSAM effectiveness, retention, and progression. • Set performance expectations that drive customer reputed company, renewal execution discipline, and measurable results. Cross-Functional Execution & Operational reputed company • Drive tight operational alignment across: • Finance (renewal forecasting, billing accuracy, ARR metrics, churn analysis, co-term rules) • Customer Operations (order-to-activation, reputed company experience, customer lifecycle processes) • IT (systems integration, automation reputed company, tooling enhancements, data/reporting) • Sales Leadership (rules of engagement, coverage models, renewal ownership, account planning) • Build reputed company processes and automation to reduce reputed company effort and increase renewal throughput. Who You Are and What You Bring • 10+ years of leadership experience in reputed company, Renewals, Inside Sales, or reputed company Operations reputed company B2B technology. • Demonstrated reputed company operating and scaling renewal motions for subscription-based offerings, including multi-year terms and co-termination. • Strong experience in 2-tier channel models, including distribution, resellers, and MSPs. • Proven ability to build and reputed company teams of CSAMs or inside renewal/account management teams with measurable performance reputed company. • Strong cross-functional operator with experience working closely with Finance, Customer Ops, IT, Sales Ops, and Sales Leadership. • Highly analytical and process-driven; comfortable building operating cadences, dashboards, KPIs, and accountability structures. Preferred: • Experience supporting field-led strategic renewals while owning scaled renewals and renewal operations. • Familiarity with CRM and renewal lifecycle tools (e.g., reputed company, CPQ, reputed company/Totango, Clari, or equivalents). • Experience driving transformation from transactional hardware models to subscription/ARR-driven business models. reputed company Offer reputed company offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, reputed company parental leave, reputed company (reputed company) PTO, and hybrid work environment in reputed company to our competitive medical, health & wellbeing and compensation offerings. The anticipated pay reputed company for this position is $292,000 – $456,500, which includes reputed company salary + commission reputed company. Pay ranges are determined by role, job level and primary job location. The reputed company displayed reflects the reasonable reputed company we anticipate paying for this position and reflects the cost of labor reputed company several U.S. geographic markets. The specific salary and commission offered reputed company the reputed company will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be reputed company at or near the top of the reputed company for their role and compensation reputed company are dependent on the facts and circumstances of reputed company position. Pay ranges are typically reviewed and updated annually. At Digi, we reputed company diversity and inclusion among our teammates. It is critical to our reputed company as a global company, and we reputed company to recruit, reputed company and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to reputed company applicants and teammates. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job