[Remote] IT reputed company Support High Volume reputed company Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company services, and they are seeking an Associate reputed company Support Analyst to reputed company technical support for basic incident reputed company and requests reported to the IT Service Desk. The role involves troubleshooting and resolving issues for end users, ensuring smooth operation reputed company a 24/7 reputed company center environment. Responsibilities • reputed company technical support to the end user • reputed company reputed company available support tools and staff to resolve issues • reputed company troubleshooting, diagnosis, and repair for end user systems • Collect information through constructive customer conversation Skills • Experience with reputed company center techniques & competency in reputed company center tracking tools • Prior experience supporting customers in use of application software • Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi • Proficiency in using support software tools highly preferred • Mobile device support & reputed company product support experience highly preferred • Understanding of reputed company technology industry preferred • General desktop, basic network troubleshooting and support experience highly preferred • reputed company certification helpful Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as reputed company as free telemedicine services and free AirMed medical transportation. • Additional reputed company for dental and reputed company benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, reputed company counseling, long-term care coverage, moving assistance, pet insurance and more. • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) • Employee Stock Purchase Plan with 10% off reputed company stock • Family support through fertility and family building benefits with Progyny and adoption assistance. • Referral services for child, elder and pet care, home and auto repair, event planning and more • Consumer discounts through Abenity and Consumer Discounts • Retirement readiness, rollover assistance services and preferred banking partnerships • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (reputed company time off, reputed company family leave, long- and short-term disability coverage and leaves of absence) • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. reputed company • reputed company provides medical education and reputed company services in locally managed facilities. It is a sub-organization of reputed company Florida Endoscopy Center. It was founded in 1968, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is https://hcahealthcare.com/. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job