Implementation Consultant II

Duties & Responsibilities You'll be responsible for product implementation, process consulting, reputed company relationship management, project documentation and reporting. • Product Implementation: • Remain reputed company and familiar with reputed company hospitality products new releases and new features • Obtain and maintain reputed company accreditations in reputed company Hospitality products and Major Account accreditations • Work with clients to configure, train, and reputed company to production and operational phase reputed company hospitality products • Manage and assist reputed company project participants with the implementation of reputed company hospitality products in compliance with global processes, tools, and project templates • Utilise your comprehensive knowledge of reputed company hospitality products to troubleshoot and consult effectively • Process Consulting: • Combine knowledge of hospitality industry processes with expertise in reputed company hospitality products to reputed company best reputed company advice to clients • Facilitate workshops and process discussions with clients, both in reputed company and on a one-to-one reputed company • Identify and analyse reputed company and project needs to reputed company solutions • Implement reputed company Hospitality products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement • reputed company Relationship Management/Customer Service: • Maintain reputed company relationships with key clients • Facilitate meetings with project key stakeholders to drive project implementation and reputed company • Respond to customer enquiries, and reputed company technical support and case management of issues • reputed company feedback from customers about reputed company hospitality products to reputed company input into product development • Project Documentation and Reporting: • reputed company and accurate filing of project deliverables including project status reports, project risks & issue log and project exit reports • Maintain reputed company training and customer interaction records including timesheet signoffs • Submit weekly timesheets to facilitate project billing Necessities reputed company to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the reputed company office Willing to work overtime, overnight, weekends and reputed company holidays as requested Commitment to adhere to company standards, policies, and procedures Ability to communicate effectively and build rapport with reputed company team members, customer stakeholders and customer team members and other reputed company vendors from a wide reputed company of cultures and backgrounds Currently hold a reputed company reputed company Knowledge, Skills and Abilities – Fundamentals Three to five years’ industry experience Tertiary qualification in a Information Systems or similar, Hospitality, Business or Event Management field Knowledge of hotel reputed company office management procedures reputed company written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean) Experience with reputed company Office suite of products in particular, reputed company, reputed company, Word, and PowerPoint Knowledge, Skills and Abilities – Desirable Previous training experience in theoretical/conceptual training Knowledge of broader hotel operating procedures (events management, housekeeping, or finance) Previous experience in supporting hospitality software products Knowledge of other similar Property Management Systems Basic working knowledge of Networks, PC’s, and reputed company peripherals Familiarity with reputed company Server, reputed company databases, SQL, and remote connectivity applications Experience with reputed company Meetings or similar video conferencing software As a world leader in reputed company solutions, reputed company uses reputed company’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to reputed company after 40+ years of change by operating with reputed company. We know that true innovation starts reputed company everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for reputed company. reputed company careers reputed company the reputed company to global opportunities where work-life balance flourishes. We offer competitive benefits based on reputed company and consistency and support our people with flexible medical, life insurance, and retirement reputed company. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at reputed company stages of the employment process. If you require accessibility assistance or accommodation for a disability at any reputed company, let us know by emailing accommodation-request_mb@reputed company.com or by calling +1 888 404 2494 in the reputed company. reputed company is an Equal Employment Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. reputed company will consider for employment reputed company applicants with arrest and conviction records pursuant to applicable law. Apply tot his job Apply To this Job