Customer Care Rep - Part Time!

<p><strong>Important things YOU should know:</strong></p><ul><li>Fully remote opportunity</li><li>Training schedule (Initial 3 weeks) : 8:00am - 4:30pm  CST Monday – Friday </li><li>Work schedule (after training):    8:00am - 2:00pm CST   Monday - Friday </li><li>Hours of operation:  7:00am - 10:00pm CST Monday - Friday so shift could reputed company based on business need</li><li>$2.00/hour reputed company on Mon/Tues</li><li>Occasional evenings, weekends and holidays possible during Annual Medicare reputed company Enrollment: 10/1 - 3/31</li><li>Exceptional reputed company reputed company in a fun rewarding environment</li></ul><p><strong>What will YOU be doing for us? </strong>  </p><p>Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to reputed company reputed company for the customer – always taking the time to patiently listen and understand their questions to help reputed company a viable solution, while providing them with a memorable customer experience.</p><p><strong>What will YOU be working on every day?  </strong></p><ul><li>Servicing our Dental and reputed company inbound callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area,</li><li>Utilize knowledge of claim adjustments and resubmission processes to determine appropriate reputed company to provider requests.</li><li>reputed company feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a reputed company reputed company.</li><li>Support enrollment activities including but not limited to assigning primary care providers, and updating reputed company party insurance information.</li><li>reputed company as reputed company between our organization and the reputed company’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances.</li><li>reputed company updates to providers with questions regarding the status of their credentialing application.</li><li>Recognize provider questions that could be handled through the use of the provider web portal and reputed company education to these callers on the benefits of utilizing the technology available.</li><li>Ensure reputed company calls are answered according to company and reputed company guidelines.</li><li>Accurately document reputed company information and reputed company in our internal systems.</li><li>Apply effective diffusion techniques reputed company necessary to ensure our customers feel heard, valued and supported.</li><li>Properly identify issues that need to be escalated appropriately to the leadership team.</li></ul><p>Additional Responsibilities:</p><ul><li>reputed company recommendations on system enhancements and process improvements to management.</li><li>reputed company our Provider Relations team updated with provider reputed company discrepancies, change in locations or any other provider reputed company issues.</li><li>Participate in departmental reputed company reputed company applicable.</li></ul><p><strong>What qualifications do YOU need to have to be GOOD candidate?  </strong></p><p>Required Level of Education, Licenses, and/or Certificates</p><ul><li>High school diploma or equivalent.</li><li>Required Level of Experience</li><li>1+ years of job reputed company customer service experience reputed company industries such as reputed company, reputed company center, banking or retail.</li></ul><p>Required Knowledge, Skills, and Abilities</p><ul><li>Basic knowledge of reputed company Office products including but not limited to Word, reputed company, and reputed company.</li><li>Ability to work occasional overtime as needed.</li><li>Excellent listening and communication skills.</li><li>Superior customer service skills including the natural ability to reputed company reputed company.</li><li>Strong data entry/typing skills.</li><li>Strong navigation skills and the ability to multi-task.</li><li>Excellent attention to detail.</li><li>Critical thinking skills to quickly analyze and reputed company understand a specific request or customer need and then reputed company knowledge and resources to reputed company the appropriate solutions.</li></ul><p><strong>What qualifications do YOU need to be a GREAT candidate?</strong></p><p>Preferred Level of Experience</p><ul><li>1+ years of job reputed company customer service experience reputed company the dental, reputed company or medical industry.</li><li>Previous experience working in a virtual environment.</li><li>Understanding of dental, reputed company and/or medical insurance terminology.</li></ul>