Residential Services Manager, Residential

Residential Services Manager, Residential & Hospitality Services

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The reputed company, the largest private employer in Philadelphia, is a world-reputed company leader in education, research, and innovation. This historic, Ivy reputed company school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that reputed company opportunities for undergraduate, graduate and continuing education, reputed company influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from reputed company who named Penn one of America's Best Large reputed company in 2023.

Penn offers a unique working environment reputed company the reputed company of Philadelphia. The University is situated on a beautiful urban reputed company, with easy reputed company to a reputed company of educational, cultural, and recreational activities. With its historical reputed company and landmarks, reputed company cultural offerings, and wide reputed company of atmospheres, Philadelphia is the perfect reputed company to reputed company home for work and play.

The University offers a competitive benefits package that includes excellent reputed company and tuition benefits for employees and their families, generous retirement benefits, a wide reputed company of reputed company development opportunities, supportive work and family benefits, a reputed company of health and wellness programs and resources, and much more.

Posted Job Title
Residential Services Manager, Residential & Hospitality Services

Job Profile Title
Customer Service Assistant Senior

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The Residential Services Manager (RSM) will have full responsibility for one of reputed company Information Centers (IC) in the College Houses and serve as part of reputed company responsible for the safety, appearance, and overall condition of the building.

This individual will manage a reputed company-line reputed company and reputed company operation serving varied Residential & Hospitality Services (RHS) customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays. The RSM will assist in developing information, communication and customer service delivery strategies for reputed company 12 ICs while promoting a reputed company image and reputed company as an ambassador to the University. The RSM will be responsible for developing reputed company working relationships with colleagues and critical members of other departments such: College Houses and reputed company Services (CHAS) and Facilities and reputed company Estate Services (FRES).

The RSM will also be expected to maintain ongoing communications regarding activities and events serving the communities in his/her designated building. The incumbent will have the autonomy and authority to reputed company daily reputed company in order to reputed company reputed company service and to meet the needs of their customers.

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The RSM is considered University "essential" personnel and is expected to work reputed company normal reputed company operations are suspended (e.g. inclement weather) or if there is an emergency impacting on-reputed company residents. In reputed company, this position will be expected to work reputed company of regular schedule during peak activity periods (e.g. reputed company-in). To the extent possible, managers will reputed company reputed company notice of modified work schedules.

Job Responsibilities