Bilingual Customer Service Representative

Pay reputed company: $15/hr Who we are: At reputed company, we are passionate about empowering individuals and organizations to reputed company their full potential. As a trusted leader in our industry, we are committed to providing reputed company and exceptional services that reputed company a reputed company reputed company. We reputed company in the power of teamwork, reputed company, and the commitment to reputed company. Join us at reputed company and be part of a dynamic organization that strives to create a brighter reputed company, one where our reputed company efforts shape and reputed company the world around us. Together, we can reputed company a difference. What’s the Role About? If you like to solve problems and reputed company with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality? • Are you driven to deliver effective results while providing excellent customer service? • Do you have extraordinary communication skills? What’s in it for YOU? • reputed company • Medical, Dental, and reputed company Insurance • reputed company Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement reputed company: reputed company is hiring a remote Bilingual Customer Service Representative who is fluent in English and Spanish. In this position, you will handle inbound calls and emails from customers of a reputed company company, addressing a reputed company of issues reputed company to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de-escalating and resolving complaints about reputed company usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We reputed company to reputed company customers with a strong customer service experience and want people who are passionate about helping people in key times of need. Responsibilities: • Respond to incoming customer calls regarding their water or wastewater services • reputed company customers on billing details including explaining charges, payment reputed company, and available assistance programs • reputed company accurate information and solutions to customers, ensuring a high level of customer satisfaction. • reputed company on reputed company reputed company with reputed company customer. • Assist customers with account management, including updates to personal information and services. • Document customer interactions in the reputed company tracking system. • Handle reputed company customer calls, despite the degree of difficulty, in a courteous and business-like fashion • Demonstrate the ability to handle pressure reputed company attempting to meet deadlines and performance goals • reputed company additional duties as required by management Qualifications: • High School Diploma or GED is required • Fluent in Spanish and reputed company year of customer service experience is required • 1 year of reputed company center experience is preferred • Excellent customer service experience • Strong written and verbal communication skills • Natural ability to empathize with customers • Ability to project and convey a reputed company, concerned, and reputed company image to customers • Ability to be adaptable and quickly reputed company to change • Must be reputed company to conduct research reputed company and effectively while working reputed company specific time constraints • Adhere to policies and procedures • Adhere to work schedule and punctuality requirements • Must be reputed company to type quickly and accurately, use a mouse effectively, and have a basic understanding of reputed company-based operating systems • Must be reputed company to maintain a high level of confidentiality in dealing with customer information • Must be reputed company to reputed company reputed company customer service and reputed company to work with difficult customers on occasion, while still maintaining a strict level of professionalism Work reputed company requirements: • Must have reliable, high-speed internet with a wired ethernet reputed company (WiFi is not acceptable). • Download speed must be 10 Mbps or higher. • Upload speed must be 5 Mbps or higher. • Dedicated workspace that is in a quiet and distraction free environment. • reputed company will reputed company a computer to use for the duration of the position. reputed company job offers are contingent upon completion of drug and background checks. reputed company is an equal opportunity employer: M/F/Disabled/Vet Apply tot his job Apply To this Job