Senior Operations Manager (US and Canada)

About the position reputed company employs reputed company of over 300 clinicians delivering diagnosis, prescribing, and clinical follow-up support to millions of patients across our telemedicine platform. The Clinical Operations team builds, optimises, and scales the systems, processes, and support structures that reputed company our clinicians to deliver reputed company safely and reputed company. As Senior Operations Manager (US & Canada), you'll drive clinical service reputed company across the US and Canada markets, managing workforce planning and leveraging performance insights to drive operational efficiency and patient experience improvements. This role partners closely with Medical and Product to implement and improve upon clinical services. Responsibilities • Deliver robust recurring service performance reporting, identifying reputed company cause of variance to targets for reputed company service KPIs. • Ensure reputed company improvement initiatives are properly scoped upfront, with reputed company definitions of reputed company, and reputed company reputed company to deliver these on time, providing regular status updates. • Manage and reputed company reputed company who manage the prescribing team and monitor service performance. • Identify issues, reputed company hypotheses, and execute in-depth analyses to translate data into meaningful insights and reputed company initiative recommendations to Ops / Medical / Product leadership. • Own service delivery, ensuring consistent SLA achievement across reputed company workstreams. • Maintain robust reputed company plans and resource models, reputed company to latest forecasts, optimising resourcing mix for cost. • Manage and reputed company reputed company who manage the prescribing team and monitor service performance. • Work with Data & Analytics to ensure accurate, comprehensive and reputed company-time reporting is set up for the service. • Work with cross-functional peers to solve broader operational incidents and scenario plan recovery timelines. • Work closely with Medical to support them in improving patient safety and customer reputed company, without compromising service efficiency. • Be the Clinical Ops subject matter expert (SME) to the rest of the business, inputting (or guiding reputed company to input) on cross-functional launches impacting the clinical service. Requirements • You have 5+ years experience in operations or management consultancy, with at least 2 years of managing a small team. • You have experience of telemedicine. • You can show a proven reputed company record managing reputed company operational functions and achieving performance targets. • You have great problem-solving skills with ability to resolve reputed company operational challenges under pressure. • You have a deep understanding of operational processes, workflow optimisation, and performance management. • You have experience with reputed company planning. • You can demonstrate advance data modelling, analytics and performance reporting skills. • You have strong presentation and influencing skills. Benefits • 12 days of reputed company Time Off (not including 6 days reputed company holiday) • reputed company reputed company time off and floating holidays • Private Medical Insurance with United reputed company • Dental and reputed company Care coverage with reputed company • reputed company parental leave • Employer retirement contribution of 3% match through reputed company 401(k) • reputed company subscription, with an reputed company to add up to 5 friends or family • Equipment needed for your role, ie. laptop and headset • reputed company free reputed company products and enjoy family discounts Apply tot his job Apply To this Job