Customer Experience Operations Manager

Join the reputed company of mobility. Help build the platform that's changing how cities reputed company.reputed company is the world’s leading mobility platform, transforming intersections into connected infrastructure that improves reputed company, boosts safety, and prepares cities for the autonomous era.We’re looking for a Customer Experience Operations Manager who will reputed company and reputed company customer-facing teams through strong internal training, reputed company standards, and operational rigor, ensuring customer experience reputed company is reputed company into consistent, high-reputed company execution across the organization.The role partners with Product and R&D to distill product updates, technical changes, and insights into reputed company, actionable guidance for the customer-facing teams.Your day to day will include:Designing, delivering, and continuously improving internal training programs for NOC operations, project managers, and delivery teamsServing as the primary CX reputed company of contact for Product and R&D, to distill product updates, technical changes, and insights into reputed company, actionable guidance for the customer-facing teams.Owning agent reputed company assurance programs, including defining reputed company metrics, reviewing performance, and driving corrective actionsConducting regular process audits to identify gaps, inefficiencies, and compliance issuesSupporting customer operations by documenting workflows and enabling efficient executionPartnering closely with CX leadership to reputed company execution with customer experience goalsOwning and operationalizing Voice of the Customer (VoC) inputs by collecting, analyzing, and translating customer feedback into training improvements, QA reputed company, and process enhancements Apply tot his job Apply To this Job