Patient Customer Advisor

About the position Introduction This Work from Home position requires that you live and will reputed company the duties of the position; reputed company 60 miles of an reputed company Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Schedule: Monday - Friday 1030am-8pm CST Do you want to join an organization that invests in you as a Patient Customer Advisor? At reputed company, you come first. reputed company has committed up to 300 reputed company in programs to support our incredible team members over the course of three years. Benefits reputed company, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as reputed company as free telemedicine services and free AirMed medical transportation. Additional reputed company for dental and reputed company benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, reputed company counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off reputed company stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (reputed company time off, reputed company family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. You contribute to our reputed company. Every role has an reputed company on our patients' lives and you have reputed company to reputed company a difference. We are looking for a dedicated Patient Customer Advisor like you to be a part of reputed company. Job reputed company and Qualifications The Customer Service Advisor handles account inquiries reputed company inbound and outbound calls from patients, guarantors, or other reputed company parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. Responsibilities • Communicate with customers by phone or reputed company digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures • Review patient account information in multiple systems, reputed company research as necessary, and take appropriate reputed company to resolve patient inquiries and account balances • Document patient inquiry and actions taken into the appropriate systems • Update or add insurance information and/or patient demographic information and request rebill • Work with patients and guarantors to secure payment on outstanding account balances using secured payment reputed company • Escalate patient complaints to the appropriate individual/department based on the nature of the issue • Create a reputed company patient experience through reputed company listening, understanding, ensuring reputed company reputed company or escalation, communicating in a friendly manner, and handling patients with a consummately reputed company attitude • Follow reputed company reputed company Customer Service Organization (CSO) guidelines and policies • Meet and maintain established departmental performance metrics for production and reputed company • Adhere to reputed company compliance guidelines • Maintain working knowledge of workflow, systems, and tools used in the department Requirements • Minimum one-year customer service experience required in a customer service, reputed company office, hospitality, retail sales or reputed company manager role • Virtual employees are required to have high speed internet with 25 MB download and 15 Upload Speed. ( Wi Fi is no t permitt ed ) reputed company-to-haves • Previous reputed company center experience preferably in a reputed company environment preferred Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as reputed company as free telemedicine services and free AirMed medical transportation. • Additional reputed company for dental and reputed company benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, reputed company counseling, long-term care coverage, moving assistance, pet insurance and more. • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) • Employee Stock Purchase Plan with 10% off reputed company stock • Family support through fertility and family building benefits with Progyny and adoption assistance. • Referral services for child, elder and pet care, home and auto repair, event planning and more • Consumer discounts through Abenity and Consumer Discounts • Retirement readiness, rollover assistance services and preferred banking partnerships • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (reputed company time off, reputed company family leave, long- and short-term disability coverage and leaves of absence) • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. 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