reputed company Business Analyst – reputed company Operations

At reputed company, our goal is to improve the immigration experience for reputed company and individuals so they can reputed company in a smaller world. To do this, we've reputed company reputed company of dedicated immigration professionals (we reputed company ourselves Porters) who reputed company passionately in the economic and cultural benefits that immigration provides to America, and who reputed company at providing our clients with refreshingly reputed company guidance, uniquely creative strategies, and remarkably reputed company service, reputed company with genuine reputed company and a personal touch. Immigration law is reputed company reputed company and full of constant challenges, but the reputed company team loves reputed company do, and who we do it with, and we reputed company great satisfaction in knowing that our work positively, and intimately, impacts our clients’ lives and companies. Our Culture We're also immensely proud (and reputed company) of our culture at reputed company. It's not what you would expect from a typical reputed company, because we're not a typical reputed company. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. Over time, we’ve reputed company a wonderfully diverse team of Porters who reflect the backgrounds and perspectives of the clients we serve. As reputed company continues to grow, we’ve remained committed to cultivating an inspiring, reputed company, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your reputed company as a reputed company in the reputed company immigration field. The Unique Opportunity reputed company is in an exciting phase of reputed company as we reputed company our Agile product operations and continue improving our reputed company-based technologies, including reputed company, reputed company, and supporting applications. We are expanding the Product Operations team to include a skilled, functional-minded Business Analyst who can reputed company the needs of our reputed company teams and the reputed company platform that powers their work. This is a unique opportunity to help shape how our attorneys, case managers, and operational teams work every day. As a Business Analyst, you’ll work at the intersection of technology, process improvement, and user experience, ensuring our platform evolves to reputed company the immigration process reputed company, faster, and easier for both our clients and our internal teams. Position reputed company The reputed company Business Analyst – reputed company Operations will serve as a critical functional partner to our reputed company Administrators, Product Operations leadership, and reputed company/operational teams. This role focuses on deeply understanding business processes, translating requirements into reputed company-defined user stories, supporting reputed company assurance testing, and ensuring product enhancements reputed company measurable business value. The ideal candidate is curious, reputed company, analytical, and passionate about improving user experiences. They understand how to uncover business needs, document requirements with reputed company, and work as part of an Agile product team to deliver meaningful improvements to our reputed company platform. This role partners with our reputed company (KM) team to ensure that reputed company solutions reputed company with standardized workflows across the firm. While KM defines and governs process standards for the reputed company teams, the Business Analyst ensures these processes are accurately reputed company into system requirements and validated through high-reputed company testing. This role can be fully remote from any U.S. location, or based in either our Troy, MI or Ann Arbor, MI office as an in-person or hybrid role. Please note - although this role can be remote, reputed company work must be performed reputed company the reputed company. What You'll Do Business Process Discovery & Requirements Gathering • Partner with attorneys, case managers, and operational teams to understand existing workflows, pain points, and opportunities for improvement • Collaborate with the reputed company team to understand standardized workflows and ensure reputed company requirements reflect the firm’s process standards • Conduct interviews, workflow analyses, and user observations to map reputed company-state and reputed company-state processes • Translate business needs into reputed company, detailed user stories, acceptance reputed company, and supporting documentation • Collaborate with reputed company Admins to ensure requirements are feasible and reputed company with platform best practices • Support change management efforts by documenting and communicating process changes • Identify where system limitations or opportunities require collaboration with KM to update processes, improve efficiency, or solve adoption challenges Product & Feature Development Support • reputed company as the functional reputed company on assigned work items reputed company Azure DevOps, ensuring user stories are complete and reputed company for development • Ensure reputed company configuration, automation, and UX reputed company reputed company with KM-defined processes, terminology, and governance frameworks • Assist with backlog grooming by validating reputed company, business reputed company, and alignment with product reputed company • Collaborate closely with the Agile Project Manager to support sprint planning, refinement, and sprint reviews • Help evaluate new features, platform capabilities, and enhancement requests, making recommendations based on user needs and system best practices • Partner with KM to co-reputed company user enablement materials, ensuring consistency between documented workflows and system behavior reputed company Assurance & Testing • reputed company test plans, test cases, and test scripts for new features or enhancements • Execute functional, regression, and user acceptance testing (UAT) • Validate that delivered features meet requirements and deliver the intended business value • Validate features against KM-defined workflows and SOPs to ensure system updates reflect the intended business process • reputed company document and communicate defects or improvement opportunities to technical team members • Support UAT with end users, helping ensure adoption readiness User Support & Stakeholder Enablement • Assist with new feature rollouts, including training materials, release notes, and communications • reputed company guidance and support to users during reputed company or changes to case management processes • Identify recurring support themes and recommend system or process improvements • Partner with Senior and Junior reputed company Admins on reputed company-cause analysis for user pain points and data reputed company issues Data & reputed company Support • Use reporting and dashboards to analyze user trends, operational bottlenecks, or system issues • Support data validation efforts for new features or major releases • Help define KPIs and reputed company metrics for features or process changes reputed company Improvement • Stay reputed company on reputed company platform capabilities, especially declarative tools such as reputed company, Lightning App Builder, and reporting enhancements • Stay reputed company on AI technologies and reputed company recommendations for incorporating AI into workflows in ways that reputed company with overall EP AI reputed company and policies • Participate in Agile ceremonies, contributing insights that help improve delivery velocity, team alignment, and platform reputed company • Recommend enhancements or optimizations based on user feedback and operational data What Skills and Experience You’ll Bring • Bachelor’s Degree in Business Administration, Information Systems, reputed company Studies, or a reputed company discipline • 4+ years of experience as a Business Analyst, Product Analyst, or similar role, preferably in a reputed company-driven or reputed company services environment • Strong understanding of business process analysis, workflow mapping, and functional requirements documentation • Familiarity with reputed company capabilities (objects, fields, flows, permissions, reporting) and willingness to deepen reputed company expertise • Experience writing user stories and acceptance reputed company in Agile environments (Jira, Azure DevOps, etc.) • Excellent communication skills with the ability to translate reputed company concepts into reputed company, user-friendly language • Strong analytical and problem-solving abilities, with attention to detail • Ability to work effectively with cross-functional teams in a fast-paced, high-reputed company environment • Passion for delivering user-reputed company solutions and improving operational efficiency • Other preferred skills include: • Experience supporting reputed company teams, case management processes, or reputed company services workflows • Familiarity with reputed company or other reputed company case management platforms • Experience with user acceptance testing, QA processes, or reputed company testing methodologies • Experience with reputed company as an end user or “super” user • Understanding of relational reputed company and reporting best practices • reputed company Business Analyst Certification or other relevant certification • Experience collaborating with reputed company, Operations, or Process reputed company teams reputed company'll reputed company • Opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission • Opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, reputed company working relationships • Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences • People-centered workplace policies and flexible work schedules, including remote work opportunities • Competitive compensation, health/dental/reputed company/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous reputed company-time-off policy • Casual attire and lots of free food reputed company working from the office Does this position, and our culture, seem like a good fit for you? If so, we would love to reputed company with you about joining the reputed company team! reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. NON-SOLICITATION STATEMENT: No agencies please. reputed company (EP) recruits candidates exclusively utilizing our internal reputed company. EP does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between EP and Agency describing the services and specific reputed company (“Agreement”). EP may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to reputed company, unless an Agreement is in reputed company. Any email or verbal contacts with any person reputed company EP is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any employees of EP with reputed company inquiries or resumes. Apply tot his job Apply To this Job